Fan Experience & Engagement Lead — Matchday & Events

Leicester Tigers; Leicester Forest East; On-site; GBP 25,000 - 31,000; Full time

Job summary

Leicester Tigers is seeking a Fan Experience & Engagement Executive to enhance supporter experiences at Mattioli Woods Welford Road Stadium in Leicester. You will lead fan activations, respond to inquiries, support engagement activities, and help manage supporter communications on matchdays and during the week.

The role reports to the Head of Marketing & Communications and requires strong organisational skills, excellent communication, and a proactive hands-on approach.

Qualifications

• Experience in events environment (Essential/Desirable)
• Excellent organisational and multi-project management abilities
• Strong communication and interpersonal skills across departments
• Collaborative, proactive team player with hands-on approach
• Commitment to Leicester Tigers values

Responsibilities

• Lead planning and delivery of fan-facing activations for home fixtures and events
• Manage casual matchday staff and activation budgets
• Plan and deliver supporter engagement events and feedback sessions
• Coordinate with external partners to enhance the supporter experience

Skills

Organisational skills

Communication skills

Team player

Job description

Leicester Tigers is seeking a Fan Experience & Engagement Executive to enhance supporter experiences at Mattioli Woods Welford Road Stadium in Leicester. You will lead fan activations, respond to inquiries, support engagement activities, and help manage supporter communications on matchdays and during the week.

The role reports to the Head of Marketing & Communications and requires strong organisational skills, excellent communication, and a proactive hands-on approach.