Head of Sustainability

Harrods; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading luxury department store in London is seeking a Head of Sustainability to embed ESG strategy across the business. In this high-impact leadership role, you will drive sustainable initiatives, engage stakeholders, and lead the ESG team. The ideal candidate will have a proven record in ESG, exceptional communication skills, and a passion for meaningful change. This role offers hybrid working arrangements, ensuring a balance between on-site presence and working from home.

Qualifications

• Proven experience in a senior ESG or sustainability role.
• Ability to inspire and develop high-performing teams.
• Strong analytical capabilities with data-driven decisions.

Responsibilities

• Lead the ESG team to deliver sustainability strategy.
• Identify new initiatives supporting sustainability commitments.
• Engage senior leaders to embed ESG into operations.

Skills

Strategic thinking

ESG expertise

Exceptional communication

Analytical capabilities

Team development

Job description

Overview

Join Harrods as Head of Sustainability and lead the charge in embedding ESG strategy across the business to shape a more responsible and future‑focused organisation. Reporting to the Chief Brand & Reputation Officer, the Head of Sustainability will be instrumental in delivering Harrods’ ESG strategy, driving forward complex initiatives that embed sustainability into every facet of our business. This high‑impact leadership role spans across all ESG pillars – Our Business, Our Products, Partnership & Innovation, Our People, and Our Community – requiring strong stakeholder engagement, strategic oversight and a passion for creating meaningful change.

Responsibilities

• Lead the ESG team to deliver on Harrods’ sustainability strategy across all pillars.
• Identify and champion new initiatives that support our sustainability commitments.
• Engage senior leaders and wider teams to embed ESG into business operations and culture.
• Build influential relationships across the business to drive ESG priorities forward.

Qualifications and Experience

• Use data and insights to monitor progress, guide decisions and support ESG reporting.
• Be a strategic thinker with deep expertise in ESG, capable of translating complex sustainability goals into actionable outcomes.
• Demonstrate the ability to inspire and develop high‑performing teams, and to challenge the status‑quo in a forward‑thinking retailer.
• Proven experience in a senior ESG or sustainability role, with a track record of delivering strategic initiatives.
• Exceptional communication and influencing skills, with the ability to engage at all levels.
• Strong analytical capabilities, using data to inform decisions and drive continuous improvement.

Working Arrangement

Depending on the role, you may be fully on‑site or have a mix of on‑site and home working – our hybrid policy allows colleagues to work from home part of the week, with a minimum of three days on‑site, depending on business needs. For more information, please see our Hybrid@Harrods policy on our Career Site or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About Harrods

Harrods is one of the world's leading luxury department stores and is becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

We celebrate diversity, invite applications from all cultures, backgrounds, tastes, and experiences, and are proud of a culture where people from all walks of life can grow and thrive. If you can demonstrate the majority of skills and strong experience to thrive in this role, we encourage you to apply.

To learn more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.