Head of SMB Account Management - UK & EU

Deliveroo; Manchester; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Deliveroo is seeking a Head of Account Management UKI & EU to lead the SMB partner strategy across the UK, Ireland and EU. The role reports to the SMB Commercial Director and is based in Manchester with a hybrid work model.

You will drive sustainable revenue growth, build high‑performing teams, and collaborate with cross‑functional partners to deliver best‑in‑class service. You will own the partner contact strategy, coach a large team, and implement scalable processes enabled by technology while

Qualifications

• Proven track record leading large teams.
• Experience in account management or B2B partnerships.
• Excellent stakeholder management and communication.
• Comfortable with data-driven decision making.

Responsibilities

• Execute a remote account management model for SMB partners.
• Own and implement remote account management while balancing cost-to-serve.
• Collaborate with cross-functional teams to drive results.
• Deliver a seamless partner support service and service leadership.
• Measure partner satisfaction and drive improvements.
• Lead and coach a high-performing SMB team.
• Recruit and grow team with strong customer focus.
• Foster collaboration across central and local teams.
• Support day-to-day operations to hit monthly/quarterly/annual objectives.

Skills

Senior leadership

Commercial acumen

Communication skills

People management

Strategic thinking

Job description

Deliveroo is seeking a Head of Account Management UKI & EU to lead the SMB partner strategy across the UK, Ireland and EU. The role reports to the SMB Commercial Director and is based in Manchester with a hybrid work model.

You will drive sustainable revenue growth, build high‑performing teams, and collaborate with cross‑functional partners to deliver best‑in‑class service. You will own the partner contact strategy, coach a large team, and implement scalable processes enabled by technology while