Head of SMB Account Management - UKI & EU

Deliveroo; Manchester; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Deliveroo is seeking a Head of Account Management UKI & EU based in Manchester. You will lead an area dedicated to delivering world-class service to small and medium restaurants, driving sustainable revenue growth across the UK & Ireland and Europe.

You will own the contact strategy for Account Management in UKI, inspiring a large, diverse team and partnering with senior stakeholders to implement scalable, process-led improvements.

Qualifications

• Exceptional senior leadership experience leading large teams.
• Strong commercial acumen with partner growth focus.
• Excellent communication and stakeholder management skills.

Responsibilities

• Execute a remote account management model to maximise partner delivery potential.
• Own and implement the remote model while balancing delivery cost-to-serve.
• Collaborate with B2B Marketing, L&D, Product and Finance for best-in-class results.
• Deliver a seamless partner support service and be the service leader for UKI & EU partners.
• Drive partner satisfaction through data insights and timely action.
• Build, coach and lead a high-performing, inclusive team.
• Recruit and develop team members with strong customer- and people-centric focus.
• Establish routines and infrastructure (including L&D) to maintain high standards.
• Foster collaboration across central and local teams to win together.

Skills

Senior leadership

Account management

Stakeholder management

Data-driven decision making

Job description

Deliveroo is seeking a Head of Account Management UKI & EU based in Manchester. You will lead an area dedicated to delivering world-class service to small and medium restaurants, driving sustainable revenue growth across the UK & Ireland and Europe.

You will own the contact strategy for Account Management in UKI, inspiring a large, diverse team and partnering with senior stakeholders to implement scalable, process-led improvements.