Head of Sales

Lumesse; Pennington; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Generous holiday entitlement (25–30+)

Perks at Work discount scheme

Social committee activities

Job summary

Lumesse in the Lymington area is seeking a Head of Sales to steer the branch, drive profitability, and expand market share. You will manage client interactions, listings, and negotiations while ensuring adherence to the company sales process.

The role emphasizes team leadership, performance reviews and ongoing recruitment for the office, with a focus on delivering excellent customer service and high standards across all operations.

Qualifications

• Proven experience managing a successful branch.
• Ability to build rapport and develop long standing relationships.
• Capable of working effectively under pressure in a fast changing environment.
• Excellent written and verbal communication skills.
• Empathy and understanding in client dealings.
• Dynamic team leadership with individual flair.

Responsibilities

• Achieving the branch targets for the office.
• Delivering profitability, market share growth and increased group value.
• Handling all estate agency activities including appraisals, listings, sales progression and negotiations.
• Providing weekly market updates and advisory recommendations to clients.
• Conducting monthly performance reviews and identifying training needs.
• Overseeing recruitment for the office and maintaining property marketing materials.

Skills

Branch management

Relationship building

Adaptability

Communication

Team leadership

Empathy

Microsoft Office

Organisational skills

Planning

Driving licence

Tools

Microsoft Office Suite

Job description

We are looking to recruit a Head of Sales for our Lymington office.

Our employees are meticulous, highly professional and well-trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendation. Trusted for generations, we have specialised in selling residential property in London and South of England for 150 years.

About the Role:

The successful Head of Sales will be responsible for:

• Achieving the branch targets for your office.
• Accountability for delivery of both individual and collective objectives including profitability, improved market share and increased group value.
• Professionally dealing with clients and customers in all aspects of estate agency, including market appraisals, property listings, sales progression and negotiations, ensuring that this is in line with the company sales process.
• Using data, feedback and interpreting market trends to deliver weekly updates to every client, offering advice and recommendations to facilitate a successful transaction.
• Conduct a monthly performance review with every team member, validating performance, challenging them to fulfil their potential and identifying training and development needs.
• Abiding by service standards and all legislation.
• Maintaining all aspects of the marketing of new and existing properties.
• Key to our on-going client care, you will ensure that client brochures are maintained and updated as necessary including all text, floor plans, photographs and price changes.
• Producing all documentation for new listings including agency agreements, money laundering forms, fact finds and any other relevant documentation.
• Overseeing the recruitment process for their office.

Skills and experience:

The successful Head of Sales will have the following attributes;

• Proven experience managing a successful branch.
• The ability to build rapport and develop long standing relationships.
• The capability of working effectively under pressure and in a fast changing environment.
• Conduct, personal appearance and attitude that enhance the company’s reputation.
• Exceptional written and verbal communication skills.
• Empathy and understanding.
• A dynamic team leader with Individual flair.
• Computer literate with experience of Microsoft Office suite and Outlook.
• Excellent organisational, prioritisation and planning skills.
• Full and clean driving licence.
• Generous holiday allowance starting at 25 days increasing to 30 (length of service depending)
• The opportunity to work for one of Englands’ oldest estate agencies known for delivering excellent customer service.
• Team recognition and awards
• Our very popular internal social committee connecting colleagues through sport and other social fun events.
• You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family & friends excellent discounted property services