Head of Reservations — Luxury Hotel Growth & Leadership

Blair Hill Inn; Bala; On-site; GBP 125,000 - 150,000; Full time

Job summary

A luxury hotel in Wales is seeking a Head of Reservations to oversee and develop the reservations team while ensuring an exceptional service level. The successful candidate will manage all reservations activities for accommodations, dining, and events, align pricing strategies with revenue management, and lead a motivated team. A proven track record in hospitality and strong leadership skills are essential. This full-time position offers competitive salary, onsite parking, and generous employee discounts.

Benefits

Meals on duty

Onsite parking

Employee discounts

Qualifications

• Proven experience in a senior reservations or revenue management role.
• Strong knowledge of hotel reservation systems.
• Experience managing and developing a reservations team.

Responsibilities

• Lead and develop the reservations team.
• Oversee all reservations activity ensuring efficiency.
• Act as the point of escalation for complex guest enquiries.

Skills

Leadership

Organizational skills

Communication skills

Analytical skills

Commercial awareness

Education

Degree in Hospitality Management or related field

Revenue Management certification

Tools

PMS

CRS

Microsoft Excel

Job description

A luxury hotel in Wales is seeking a Head of Reservations to oversee and develop the reservations team while ensuring an exceptional service level. The successful candidate will manage all reservations activities for accommodations, dining, and events, align pricing strategies with revenue management, and lead a motivated team. A proven track record in hospitality and strong leadership skills are essential. This full-time position offers competitive salary, onsite parking, and generous employee discounts.