Activities & Pool Manager

Haven; New Quay; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts Haven Holidays

Free access to facilities

Staff discounts at national brands

Job summary

Haven in New Quay, Wales, is seeking an Activities & Pool Manager to lead our poolside and activity team, drive guest satisfaction, and deliver engaging leisure experiences. You will manage budgets, coach staff, and ensure safe, high-quality service across all pool and activity operations.

The role requires Enhanced DBS prior to start, flexibility for evenings, weekends and holidays, and a commitment to ongoing training and development. Haven offers staff perks and career progression.

Qualifications

• Proven experience in leadership roles in sports, leisure or hospitality.
• PPO and SPTO certificates preferred but not essential; training provided.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Experience in budgeting and financial management.
• Enhanced DBS check prior to starting work.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and targets.
• Ensure top-tier guest satisfaction and welcoming atmosphere.
• Monitor performance, provide coaching and reviews.
• Oversee scheduling, budgets, resources for efficiency.
• Ensure health and safety regulations compliance.
• Provide ongoing training and development opportunities.

Skills

Leadership

Team management

Budgeting

Health & safety

Customer service

Communication

Job description

Position: Activities & Pool ManagerType: Full-Time / PermanentBonus: Up to 10% Annual BonusBring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities.In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.Key ResponsibilitiesTeam Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.Requirements- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.- PPO and SPTO certificates preferred but not essential; training and support will be provided.- Strong leadership and communication skills.- Ability to work in a fast-paced environment while maintaining attention to detail.- Exceptional customer service and problem-solving abilities.- Knowledge of health and safety regulations.- Strong organisational and multitasking skills.- Experience in budgeting and financial management.- Flexibility to work evenings, weekends, and holidays.This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.What We Offer- An inclusive, supportive work environment.- Comprehensive training and ongoing support.- Career development opportunities, including fully funded qualifications.- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]