Head of People Operations

RSM UK; Leeds; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid and Flexible working

27 Days Holiday

Wellbeing benefits incl. electric car,

300+ courses on demand

Job summary

RSM UK is seeking a strategic Head of People Operations to lead a high‑performing, service‑focused team across onboarding, changes, learning operations and mobility. You will shape an operating model for delivery at scale, optimise Workday, and drive AI and automation adoption to enhance employee experience.

You’ll partner with senior stakeholders and suppliers, set KPIs, and continuously improve processes to balance quality, cost and risk in a complex professional services environment.

Qualifications

• Significant experience leading People Operations or shared services teams within a complex organisation.
• Strong service management and operating model expertise with a track record of simplifying processes.
• Experience of People technology and digital transformation, ideally including Workday, automation, AI and ticketing/workflow solutions.
• Strong data and insight capability with the commercial judgement to balance service quality, cost, risk and priorities.
• Credibility with senior stakeholders and suppliers, and an inclusive leadership style.

Responsibilities

• Lead and develop an inclusive Operations team delivering onboarding, employee changes, learning operations, global mobility, and rewards administration.
• Set clear service standards, SLAs and KPIs, and use data to measure performance and spot improvement opportunities.
• Simplify and standardise processes and embed scalable operating models that improve the employee and manager experience.
• Optimise Workday and introduce AI, automation and ticketing/workflow tools to increase efficiency and self-service.
• Build trusted relationships with People Business Partners, Centres of Expertise, Finance, Technology and Risk, and oversee key suppliers.

Skills

Leadership

People Operations

Service Management

Data Analytics

Stakeholder Management

Tools

Workday

Automation Tools

AI Tools

Ticketing/Workflow Systems

Job description

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Head of People Operations

Make an Impact at RSM UK

Our People Team is at the heart of what makes RSM a great place to work. Within People Services & Enablement, People Operations delivers the high-volume services that shape every colleague's experience, from their very first day to their next career move.

As Head of People Operations, you'll lead this function, reporting to the People Services & Enablement Director. You'll build and inspire a high-performing, service-focused team, set the standard for how People services are delivered at scale, and drive the transformation of our operating model. You’ll make the most of Workday, AI and automation to create a seamless experience for employees and managers.

You’ll make an impact by

• Leading and developing an inclusive Operations team delivering onboarding, employee changes, learning operations, global mobility, and reward and benefits administration
• Setting clear service standards, SLAs and KPIs, and using data and insight to measure performance and spot opportunities to improve
• Simplifying and standardising processes and embedding scalable operating models that improve the employee and manager experience
• Optimising Workday and introducing AI, automation and ticketing and workflow tools to increase efficiency and self-service
• Building trusted relationships with People Business Partners, Centres of Expertise, Finance, Technology and Risk, and overseeing key suppliers

What we are looking for

Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies and are passionate about making improvements, this role is perfect for you!

We value diverse experiences and perspectives. Here's what we're looking for in our ideal candidate:

• Significant experience leading and developing high-performing People Operations or shared services teams within a complex organisation
• Strong service management and operating model expertise, with a track record of simplifying processes and driving continuous improvement
• Experience of People technology and digital transformation, ideally including Workday, automation, AI and ticketing or workflow solutions
• Strong data and insight capability, with the commercial judgement to balance service quality, cost, risk and business priorities
• Credibility with senior stakeholders and suppliers, and an inclusive, empowering leadership style
• Experience within professional services or a similarly complex, regulated environment would be advantageous

What we can offer you

We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work.

• Hybrid and Flexible working
• 27 Days Holiday (with the option of purchasing additional days)
• Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
• Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.

Diversity and Inclusion at RSM

At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion. At RSM we work hard to create an environment where our people can make a difference - to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.