Head of Operations, CX & Fulfillment

PartnerWise; Chester; On-site; GBP 125,000 - 150,000; Full time

Job summary

A fast-growing entrepreneurial consumer brand in Chester is seeking a Head of Operations to lead the full customer journey. The ideal candidate will have over 7 years of experience in operations, logistics, or customer experience within a high-growth environment. This role focuses on scaling operations, enhancing delivery experiences, and building a premium customer service function. Strong leadership and an analytical mindset are essential to drive continuous improvement and operational excellence.

Qualifications

• 7+ years in operations, logistics, or customer experience in a high-growth environment.
• Strong team leadership and customer-centric mindset.
• Process builder with sharp analytical skills.
• Passion for operational excellence.

Responsibilities

• Lead the full customer journey from warehouse fulfilment to support.
• Scale operations and elevate delivery experience.
• Build a customer service function reflecting a premium brand.
• Oversee logistics, delivery partners, and seamless returns.
• Drive end-to-end CX strategy and continuous improvement.

Skills

Operations management

Customer experience strategy

Team leadership

Data analytics

Process improvement

Job description

A fast-growing entrepreneurial consumer brand in Chester is seeking a Head of Operations to lead the full customer journey. The ideal candidate will have over 7 years of experience in operations, logistics, or customer experience within a high-growth environment. This role focuses on scaling operations, enhancing delivery experiences, and building a premium customer service function. Strong leadership and an analytical mindset are essential to drive continuous improvement and operational excellence.