Head of Operations

Gallagher; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading insurance firm is seeking an experienced Head of Operations to join their EMEA team. You will drive the execution of the Global COO’s strategy, lead business integration, and implement effective governance across the EMEA division. The ideal candidate will have a strong background in operational roles and communication skills necessary to facilitate collaboration with diverse teams. Relocation support from the UK is provided.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance

Health cash plan

Employee Stock Purchase plan

Qualifications

• Proven experience performing Operational related role(s).
• Detailed understanding of insurance products, services, and risk management principles.
• Proven experience in matrix management.

Responsibilities

• Assist and support in delivering the operational strategy for Artex EMEA.
• Design and deliver target operating models across all Artex EMEA branches.
• Develop and implement risk, compliance, and governance procedures.

Skills

Operational management

Problem-solving

Communication

Leadership

Analytical skills

Education

ACA/ACCA/CPA/CA qualification preferred

Job description

Overview

Artex Risk Solutions is seeking an experienced Head of Operations to join our EMEA team.

In this role, you will act as the central point of contact for all EMEA jurisdictions, driving the execution of the Global COO’s strategy while shaping the long-term operational vision. You will support the Artex COO in achieving the objectives of the Artex EMEA division, collaborating with the EMEA Executive team and key support functions.

As Head of Operations, you will lead business integration, operational change, process improvement, and the implementation of effective governance and controls across Artex EMEA.

This role will be based in Guernsey sitting within our largest EMEA operation.

We are pleased to offer relocation support from the UK for the successful candidate, ensuring a smooth transition to this exciting opportunity.

How you'll make an impact

• Assist and support in delivering the operational strategy for Artex EMEA.
• Design and deliver target operating models across all Artex EMEA branches, ensuring efficiency, compliance, and scalability.
• Support the EMEA Executive team in driving strategic development and business expansion.
• Develop and implement risk, compliance, and governance procedures to meet regulatory requirements and internal policies.
• Lead insourcing, resourcing, and operational process changes, tracking and measuring value creation.
• Support the planning and implementation of newly acquired businesses to ensure seamless integration.
• Work closely with local business operation leads, shared service departments, and Gallagher corporate functions to coordinate operational changes.
• Deliver timely and accurate management information, contribute to quarterly Executive Board Pack reports, and monitor operational KPIs.
• Implement and monitor business resilience and crisis management planning across EMEA branches.

About You

• Proven experience performing Operational related role(s).
• Detailed understanding of insurance products, services, and risk management principles.
• Proven experience in matrix management and liaising with parent organisations/offshore partners.
• Strong problem-solving, analytical, leadership, and organisational skills.
• High levels of integrity, self-motivation, and the ability to adhere to tight deadlines.
• Exceptional communication, influencing, and negotiation skills.
• A collaborative mindset with the ability to build relationships and networks across diverse teams.
• ACA/ACCA/CPA/CA qualification preferred.

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable laws.