Head of Housekeeping at The Imperial (New Opening Hotel)

Imperial London Hotels; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A new hotel in Bloomsbury is seeking a Head of Housekeeping to lead the housekeeping department. The role involves ensuring impeccable cleanliness and presentation while developing and motivating a high-performing team. Candidates should have a strong leadership background, excellent organizational skills, and experience in a fast-paced hotel environment. This position offers a competitive salary and numerous employee benefits, including access to training programs and various hotel discounts.

Benefits

Days holiday

ILH Training Academy access

Holiday Purchase Scheme

Discounted dry-cleaning

Season Ticket Loan

Workplace Pension

Employee discounts

Health Cash Plan

Wellbeing support

Qualifications

• Experience in a senior housekeeping role ideally in a new opening environment.
• Proven ability to develop and motivate high-performing teams.
• Experience managing budgets and resources.

Responsibilities

• Lead all housekeeping operations ensuring cleanliness and presentation.
• Recruit, train and motivate a diverse housekeeping team.
• Manage departmental budgets, staffing levels and resources.
• Ensure full compliance with health and safety regulations.
• Conduct routine inspections and coordinate with maintenance.

Skills

Attention to detail

Leadership

Organizational skills

Communication

Flexibility

Guest experience focus

Tools

Hotel management systems

Job description

Role: Head of Housekeeping at The Imperial (New Opening Hotel)

Hours: Hours

Location: Bloomsbury, London

About Us

Imperial London Hotels is a family run company with a -year legacy, dedicated to putting authentic London experiences within everyone’s reach. In Summer 6, we open the doors to our fully re‑imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With bedrooms, multiple dining venues, a workout studio and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role

We are searching for an experienced and meticulous Head of Housekeeping to lead the department for our relaunch. As a senior leader in the operation, you will uphold the highest standards of cleanliness, presentation and guest experience.

Reporting to the Operations Manager, you will guide, inspire and develop a high‑performing housekeeping team, ensuring seamless day‑to‑day delivery and consistently exceptional guest stays.

What You’ll Be Doing

• Leading all housekeeping operations, ensuring impeccable cleanliness and presentation across rooms, suites and public areas
• Recruit, train and motivate a diverse housekeeping team, fostering a culture of accountability, professionalism and guest‑centered service
• Manage departmental budgets, staffing levels and resources to support efficient and high‑quality operations
• Ensure full compliance with health, safety and COSHH regulations, overseeing audits and documentation
• Collaborate closely with other departments to deliver smooth operations and exceptional guest experiences
• Conduct routine inspections, coordinating with maintenance teams to address any issues promptly
• Oversee laundry operations, stock control, and ordering of amenities
• Manage departmental payroll and scheduling to align with operational and budgetary goals
• Implement best‑practice processes and contribute to continuous improvement initiatives

Who You Are

• You will be experienced in a senior housekeeping role ideally in a new opening hotel environment
• Exceptional attention to detail, with the ability to deliver consistently high standards in a fast‑paced operation
• A strong people leader with proven experience in developing and motivating high‑performing teams
• Excellent organisational and planning skills, with experience managing budgets and resources
• Proficiency in hotel management systems
• Strong communication skills and the ability to build effective relationships with guests, team members and suppliers
• Innovative mindset with a focus on elevating guest experience and operational efficiency
• Flexibility to work varied shifts in line with a / 7 hotel operation
• Fluency in English - additional languages are advantageous
• Passionate about hospitality and committed to delivering exceptional guest experiences

What’s In It for You

• days holiday, rising to with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team member flat rate and % friends and family hotel discount
• % discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Ready to Help Shape the Future of Imperial?

If you are ready to lead a key department at our newly reimagined flagship hotel and play a central role in creating exceptional guest experiences from opening day onward, we would love to hear from you!