Head of Facilities & Operations — Lead, Elevate Guest Experience

inploi; Tenby; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

50% off on-park dining

20% Haven Holidays discounts

In-store Haven perks

Free facilities access

Fully funded qualifications

Team incentives

Job summary

Haven is seeking a Head of Department– Head of Facilities to lead a large onsite team responsible for site maintenance, facilities management, security and cleaning across the park. You will set direction, manage resources and drive safe, high‑quality guest environments.

You will partner with stakeholders, oversee budgets, ensure compliance with safety standards, and foster professional growth within your team. The role offers a clear career path and extensive training.

Qualifications

• Senior-level facilities management experience in hard and soft services.
• Proven vendor management and negotiation skills.
• Strong leadership, goal setting and team development.

Responsibilities

• Provide strategic leadership to the Facilities Team with clear goals.
• Oversee budgeting, resources and performance improvements.
• Ensure safety, compliance and high standards across park operations.
• Engage stakeholders and drive guest satisfaction through reliable facilities.
• Lead on-site operations and cross-functional collaboration.

Skills

Leadership

Vendor management

Negotiation

Strategic planning

Budgeting

Compliance and safety

People management

Communication

Job description

Haven is seeking a Head of Department– Head of Facilities to lead a large onsite team responsible for site maintenance, facilities management, security and cleaning across the park. You will set direction, manage resources and drive safe, high‑quality guest environments.

You will partner with stakeholders, oversee budgets, ensure compliance with safety standards, and foster professional growth within your team. The role offers a clear career path and extensive training.