Head of Event Experience & Delivery

The Celtic Collection; Caerleon; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Discounted hotel stays

Discounted F&B

Discounted leisure membership

Wellbeing support

Pension

Social club and events

Recognition awards

Job summary

The Celtic Collection at ICC Wales is seeking an exceptional Head of Event Management to lead a talented team and deliver events to the highest standard. You’ll own the events function from initial client handover through to post-event review, collaborating with Sales, Operations and Finance to maximise opportunities and client satisfaction.

Join a hospitality-focused team renowned for creating unforgettable experiences and driving continuous improvement across complex conferences, exhibitions

Qualifications

• Significant experience in event management, hospitality, conferences, exhibitions or related industry.
• Demonstrated leadership with ability to inspire and develop a team.
• Excellent client relationship and stakeholder management skills.
• Strong written and verbal communication.
• Excellent organisational and project management abilities with attention to detail.
• Commercial awareness and experience managing budgets and revenue targets.
• Decisive, calm under pressure, with a collaborative approach.
• Experience with venue management systems such as Delphi, Opera, Concept or similar would be advantageous.

Responsibilities

• Lead and develop the Event Management team to foster collaboration and excellence.
• Manage complex, large-scale, high-profile events from planning through to execution.
• Build strong client relationships and serve as the trusted point of contact.
• Ensure accurate event documentation, contracts, briefs and financial information.
• Drive revenue opportunities through upselling and commercial awareness.
• Coordinate cross-functional teams for flawless event delivery.
• Oversee debriefs, feedback and continuous improvement initiatives.
• Monitor team performance, training and development.
• Support budget achievement and maintain financial control across events.
• Champion health, safety and compliance across all events.

Skills

Team leadership

Client relations

Budget management

Stakeholder management

Project management

Communication

Tools

Delphi

Opera

Concept

Job description

The Celtic Collection at ICC Wales is seeking an exceptional Head of Event Management to lead a talented team and deliver events to the highest standard. You’ll own the events function from initial client handover through to post-event review, collaborating with Sales, Operations and Finance to maximise opportunities and client satisfaction.

Join a hospitality-focused team renowned for creating unforgettable experiences and driving continuous improvement across complex conferences, exhibitions