Head of Event Management

The Celtic Collection; Caerleon; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Discounted hotel stays

Discounted F&B

Discounted leisure membership

Wellbeing support

Pension

Social club and events

Recognition awards

Job summary

The Celtic Collection at ICC Wales is seeking an exceptional Head of Event Management to lead a talented team and deliver events to the highest standard. You’ll own the events function from initial client handover through to post-event review, collaborating with Sales, Operations and Finance to maximise opportunities and client satisfaction.

Join a hospitality-focused team renowned for creating unforgettable experiences and driving continuous improvement across complex conferences, exhibitions

Qualifications

• Significant experience in event management, hospitality, conferences, exhibitions or related industry.
• Demonstrated leadership with ability to inspire and develop a team.
• Excellent client relationship and stakeholder management skills.
• Strong written and verbal communication.
• Excellent organisational and project management abilities with attention to detail.
• Commercial awareness and experience managing budgets and revenue targets.
• Decisive, calm under pressure, with a collaborative approach.
• Experience with venue management systems such as Delphi, Opera, Concept or similar would be advantageous.

Responsibilities

• Lead and develop the Event Management team to foster collaboration and excellence.
• Manage complex, large-scale, high-profile events from planning through to execution.
• Build strong client relationships and serve as the trusted point of contact.
• Ensure accurate event documentation, contracts, briefs and financial information.
• Drive revenue opportunities through upselling and commercial awareness.
• Coordinate cross-functional teams for flawless event delivery.
• Oversee debriefs, feedback and continuous improvement initiatives.
• Monitor team performance, training and development.
• Support budget achievement and maintain financial control across events.
• Champion health, safety and compliance across all events.

Skills

Team leadership

Client relations

Budget management

Stakeholder management

Project management

Communication

Tools

Delphi

Opera

Concept

Job description

At ICC Wales, we don't just host events, we create experiences that leave a lasting impression. From international conferences and exhibitions to prestigious gala dinners and high-profile corporate events, our award-winning venue welcomes some of the most exciting events in the UK. We're now looking for an exceptional Head of Event Management to lead our talented team and ensure every event is delivered to the highest possible standard. This is an opportunity for an experienced events leader to play a pivotal role within one of the UK's most distinctive convention centres, working with major clients, shaping memorable experiences and inspiring a high-performing team.

The Role

As Head of Event Management, you will take ownership of some of our most complex and high-profile events, acting as the primary liaison between our clients and operational teams. You'll lead the Event Management function, ensuring seamless planning, exceptional delivery and outstanding client satisfaction from initial handover through to post-event review. Working closely with colleagues across Sales, Operations, Finance and wider venue departments, you'll ensure every detail is considered and every opportunity maximised. You'll be a trusted advisor to clients, a supportive leader to your team, and a visible presence throughout the customer journey, ensuring ICC Wales continues to exceed expectations and deliver unforgettable events.

What You'll Be Doing

• Leading and developing the Event Management team, creating a culture of collaboration, accountability and excellence.
• Managing complex, large-scale and high-profile events from planning through to execution.
• Building strong, lasting relationships with clients and acting as their trusted point of contact.
• Ensuring accurate event documentation, contracts, financial information and operational briefs are completed to the highest standard.
• Driving revenue opportunities through effective upselling and commercial awareness.
• Coordinating cross-functional teams to ensure flawless event delivery.
• Overseeing event debriefs, feedback processes and continuous improvement initiatives.
• Monitoring team performance, standards, training and development.
• Supporting budget achievement and maintaining strong financial control across managed events.
• Championing health, safety and operational compliance across all events.

As part of The Celtic Collection, you'll join a business renowned for delivering exceptional hospitality experiences and creating opportunities for people to grow successful careers. We are committed to helping our teams thrive and providing an environment where talent, ambition and innovation are recognised and rewarded. As one of our Hospitality Heroes, you'll enjoy:

• Career development and training opportunities from day one
• Discounted hotel stays and food & beverage across the Collection
• Discounted leisure membership
• Free virtual GP appointments
• 24/7 wellbeing support helpline
• NEST pension scheme
• Social Club and colleague events
• Monthly and annual recognition awards
• Opportunities to learn, develop and progress your career

Grow With Us

At The Celtic Collection, we want every colleague to feel proud of where they work and excited about where their career can take them. You'll be supported to do your best work, encouraged to develop your skills and empowered to help shape our future success. If you're an inspiring leader with a passion for outstanding event delivery and are ready to take your career to the next level, we'd love to hear from you. Join the Greatest Story in Hospitality and become our next Head of Event Management.

We're looking for a passionate and experienced events professional who thrives in a fast-paced environment and enjoys turning ambitious plans into exceptional realities.

You’ll Bring

• Significant experience within event management, hospitality, conferences, exhibitions or a related industry.
• Previous leadership experience with the ability to motivate, develop and inspire a team.
• Outstanding client relationship and stakeholder management skills.
• Excellent communication skills, both written and verbal.
• Strong organisational and project management abilities with exceptional attention to detail.
• Commercial awareness and experience of working towards budgets and revenue targets.
• The confidence to make decisions, solve problems and remain calm under pressure.
• A collaborative approach and the ability to build positive relationships across departments.
• A genuine passion for delivering remarkable customer experiences.
• Experience with venue management systems such as Delphi, Opera, Concept or similar would be advantageous.

Applicants must have the legal right to live and work in the United Kingdom and will be required to provide documentation confirming their eligibility to work prior to employment.

The Celtic Collection is an equal opportunities employer and welcomes applications from all suitably qualified candidates.