Head of EMEA/APAC Cash Client Services - VP II, State Street Investment Management

State Street; City Of London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading investment management firm in London is seeking a Head of EMEA and APAC Cash Client Services. This role involves managing cash client services operations, enhancing client satisfaction, and collaborating with various teams to meet revenue goals. Candidates should have at least 8 years of experience in financial services and a strong background in client service and money markets. This position requires hybrid work, with 3 days in the office per week.

Qualifications

• Minimum 8 years of experience in Financial Services in a client-facing role.
• Money market experience required.
• Client service experience required.

Responsibilities

• Manage the EMEA and APAC Cash Client Services teams.
• Champion the cash business team’s interests with internal stakeholders.
• Facilitate the execution of intermediary agreements to meet client expectations.

Skills

Critical thinking skills

Ability to manage multiple priorities

Attention to detail

Ability to thrive in a regulated environment

Proactivity

Education

Bachelor's degree

IMC level qualification preferred

Job description

Who are we looking for?

State Street Investment Management is currently looking for a Head of EMEA and APAC Cash Client Services in our Global Cash Distribution Team. This is an opportunity to work with State Street Investment Management’s global cash management product line. State Street Investment Management is a leading cash management provider with approximately $550 billion in cash assets under management.

We are looking for a motivated, team-focused leader to hone and improve the client service experience for our global cash business clients. You will manage the day-to-day activities of State Street Investment Management’s European Cash Client Services operations. You will be responsible for the satisfaction of our cash clients invested in our money market products and work closely with our distribution teams in supporting our revenue goals. You will contribute to the strategy of the cash business by bringing experience, analyzing competitor information, and staying current with developments in the cash market.

What you will be responsible for:

• Managing the EMEA and APAC Cash Client Services teams
• Managing the transfer agent relationship for State Street Investment Management money market products alongside our COO team
• Championing the cash business team’s interests with internal stakeholders: legal, compliance, finance, product management, portfolio management, and COO team
• Facilitating the prompt execution of intermediary agreements to meet client expectations and support the team’s revenue goals
• Staying abreast of regulation affecting money funds (including anti-money laundering and financial crime risks) and acting as a SME within the team
• Partnering with the website development team to ensure the cash website is both compliant and presenting clear information to investors
• Working closely with US Head of Cash Client Services to ensure we are sharing our best ideas and acting as a truly global team
• Partnering with the sales desk to help support the team's revenue goals
• Preparing ad hoc materials for senior management reporting and inquiries
• Presenting to internal committees and the board of directors governing State Street Investment Management’s money market funds

What we value:

• Demonstrated critical thinking skills.
• Ability to manage multiple priorities and balance needs of multiple stakeholders.
• Proactivity & attention to detail are critical.
• Ability to thrive in a highly regulated environment that demands full compliance.
• Willingness to learn and grow with the team and with the organization will make you a great fit for our growing business.
• Limited travel and willingness to work in a hybrid environment required (3 days in office required per week)

Education & Preferred Qualifications

• Bachelor’s degree
• IMC level qualification preferred
• Minimum 8 years of experience in Financial Services in a client facing role
• Money market experience required.
• Client service experience required.