Head of Digital Services & Operations

Spectrum IT Recruitment; Eastleigh; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Discretionary bonus

25 days holiday

Healthcare

Job summary

Spectrum IT Recruitment is seeking a Head of Operations for a growing private equity-backed group spanning digital services, telecoms, and digital marketing. You will join the SLT, report to the CEO/CTO, and drive deliveries, handovers, and performance improvements to support rapid growth.

Expect varied, hands-on work with a focus on process simplification, team leadership, and customer-centric service delivery.

Qualifications

• Requires senior operations experience in digital services, telecoms, or related service business.
• Proven ability to lead teams through change and scale operations.
• Strong commercial judgment and project management skills.
• Customer-focused mindset with ability to improve service delivery.

Responsibilities

• Lead operations across digital services, telecoms and customer support.
• Simplify processes, improve handovers, and raise service quality.
• Build teams, define accountability, and establish scalable operational structures.
• Partner with CEO/CTO to align delivery with growth plans.

Job description

Spectrum IT Recruitment is seeking a Head of Operations for a growing private equity-backed group spanning digital services, telecoms, and digital marketing. You will join the SLT, report to the CEO/CTO, and drive deliveries, handovers, and performance improvements to support rapid growth.

Expect varied, hands-on work with a focus on process simplification, team leadership, and customer-centric service delivery.