Head Of Digital Operations

Spectrum IT Recruitment; Eastleigh; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Discretionary bonus

25 days holiday

Healthcare

Job summary

Spectrum IT Recruitment is seeking a Head of Operations for a growing private equity-backed group spanning digital services, telecoms, and digital marketing. You will join the SLT, report to the CEO/CTO, and drive deliveries, handovers, and performance improvements to support rapid growth.

Expect varied, hands-on work with a focus on process simplification, team leadership, and customer-centric service delivery.

Qualifications

• Requires senior operations experience in digital services, telecoms, or related service business.
• Proven ability to lead teams through change and scale operations.
• Strong commercial judgment and project management skills.
• Customer-focused mindset with ability to improve service delivery.

Responsibilities

• Lead operations across digital services, telecoms and customer support.
• Simplify processes, improve handovers, and raise service quality.
• Build teams, define accountability, and establish scalable operational structures.
• Partner with CEO/CTO to align delivery with growth plans.

Job description

Head of Operations - Digital Services

Help an ambitious business scale - and shape how it gets there.

We're recruiting a Head of Operations / Operations Director for a growing, private equity-backed business spanning digital marketing, website development and telecoms. With plans to triple in size over the next three to four years, it needs an operational leader who can turn ambition into practical improvements.

Joining the senior leadership team, you'll work directly with the CEO and CTO to bring service delivery and customer support together. Expect varied, hands-on work: improving workflows, developing team leaders, introducing better performance measures and supporting technology projects.

Your priorities will include:

Leading operations across digital services, telecoms and customer support.

Simplifying processes and improving handovers, service quality and efficiency.

Building the teams, accountability and operational structure needed for growth.You'll bring senior operations experience in digital services, telecoms or a related service business, with evidence of improving processes and leading teams through change. Commercial judgement, strong project management and a focus on customers will matter. Familiarity with web development, SEO/PPC or VoIP would be useful.

This is an opportunity to influence decisions, work across a broad mix of services and see the impact of your changes as the business grows.

Circa £65,000 + benefits

Package includes a discretionary performance bonus, 25 days' holiday and healthcare.