Head of Digital Operations & Service Delivery

Spectrum IT; England; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Discretionary performance bonus

25 days' holiday

Healthcare

Job summary

Spectrum IT is seeking a Head of Operations to lead the Digital Services arm as we scale and shape how we get there. You will join the senior leadership team and work with the CEO and CTO to align service delivery with growth plans.

The role covers digital services, telecoms and customer support, focusing on simplifying processes, improving handovers and building a high-performing operations structure. You will drive change across workflows and technology projects, with a discretionary bonus and

Qualifications

• Senior operations experience in digital services, telecoms or related service business.
• Proven ability to improve processes and lead teams through change.
• Strong project management and commercial judgement; customer-focused.

Responsibilities

• Lead operations across digital services, telecoms and customer support.
• Simplify processes, improve handovers, service quality and efficiency.
• Build teams, accountability and the operational structure needed for growth.

Skills

Senior operations

Team leadership

Project management

Commercial judgement

Customer focus

Tools

VoIP

Web development

SEO/PPC

Job description

Spectrum IT is seeking a Head of Operations to lead the Digital Services arm as we scale and shape how we get there. You will join the senior leadership team and work with the CEO and CTO to align service delivery with growth plans.

The role covers digital services, telecoms and customer support, focusing on simplifying processes, improving handovers and building a high-performing operations structure. You will drive change across workflows and technology projects, with a discretionary bonus and