Head of Customer Support

K and D Recruitment; London; On-site; GBP 42,000 - 45,000; Full time

Job summary

K and D Recruitment is seeking a Head of Customer Support to oversee customer operations in Feltham. This pivotal role involves managing a dynamic team, ensuring on-time order delivery, and enhancing customer service excellence across operations. Candidates should possess strong leadership and problem-solving skills, thriving in a fast-paced environment to deliver outstanding customer experiences.

Qualifications

• Experience in customer support management.
• Strong leadership skills with a proven track record.
• Highly organised and detail-oriented.

Responsibilities

• Manage customer operations and ensure timely and accurate order delivery.
• Lead and motivate a high-performing customer support team.
• Coordinate with Sales, Operations, and Transport teams to enhance service delivery.

Skills

Leadership

Problem-solving

Communication

Organisational skills

Job description

Head of Customer Support

Location: Feltham Salary: 42,000 - 45,000 Full-Time

Are you passionate about delivering exceptional customer experiences and leading high-performing teams? This is an exciting opportunity to take ownership of customer operations and drive service excellence.

You'll be responsible for ensuring all orders are delivered on time and in full, managing order accuracy, and coordinating closely with Sales, Operations, and Transport teams. With a strong focus on problem-solving and proactive communication, you'll anticipate challenges before they arise and keep customers informed every step of the way.

You'll report into the Operations Director, lead a dynamic team, and be responsible for key performance metrics. This role calls for a confident leader who thrives under pressure, is commercially aware, and has a real passion for delivering exceptional service and exceeding customer expectations.

If you're highly organised, detail-driven, and ready to take your career to the next level-apply now.