Workplace Coordinator

Mitie Group; Shaw; Sur place; GBP 28 000 - 42 000; Plein temps

Résumé du poste

Mitie Group is seeking a proactive Workplace Coordinator for a large Newbury campus. You will lead the Workplace Experience Ambassador team, coordinate daily operations and ensure a welcoming, safe environment for colleagues.

You’ll drive clear priorities, coach frontline staff, and own end-to-end delivery of workplace services, with strong emphasis on communication and proactive problem-solving to enhance employee experience.

Qualifications

• Organised and confident team leader with frontline supervision experience.
• Experience in workplace services or facilities or hospitality environments.
• Ability to coordinate multiple services and respond to issues quickly.

Responsabilités

• Lead the Workplace Experience Ambassador team and set daily priorities.
• Manage rotas, coverage, absence and deployment via the workforce system.
• Run daily huddles and toolbox talks to communicate priorities.
• Coach Ambassadors to maintain high service standards.
• Coordinate readiness across a multi-building campus.
• Own queries and follow through to resolution.
• Track service requests and maintenance, updating staff on progress.
• Coordinate with Cleaning, Security and partners for a joined-up experience.
• Support landlord, contractor and supplier activities affecting the workplace.
• Maintain SOPs, trackers and reporting; review feedback for improvements.
• Lead workplace activations, events and internal communications.

Connaissances

Team leadership

People management

Operations coordination

Customer service

Facilities knowledge

Outils

Microsoft 365

Workplace management systems

Description du poste

Lead the everyday. Keep the workplace moving.We're looking for an organised, people-focused and hands-on Workplace Coordinator to join our Signature team at a large corporate campus in Newbury.

This is a visible operational leadership role where you'll coordinate the day-to-day activity of our Workplace Experience Ambassador team, connect different workplace services and make sure employees experience a workplace that is ready, welcoming, safe and well supported every day.

You'll be someone who brings clarity when things are busy, spots what needs attention and, importantly, takes ownership until it's resolved.

What you'll do

You'll be at the heart of the day-to-day workplace operation, balancing team leadership, employee experience and operational coordination.

You’ll:

• Lead the day-to-day deployment and priorities of the Workplace Experience Ambassador team
• Manage team rotas, building coverage, absence and deployment through the workforce-management system
• Deliver daily huddles and toolbox talks, giving the team clear priorities and updates
• Coach and support Ambassadors to deliver consistently high service standards
• Coordinate workplace readiness across a multi-building campus
• Act as a first point of contact for workplace and facilities queries, taking ownership through to resolution
• Track service requests, maintenance issues and actions, keeping employees updated on progress
• Coordinate activity with Cleaning, Security and other workplace partners to create a joined-up experience
• Support landlord, contractor and supplier activity that affects the workplace
• Maintain workplace SOPs, trackers, operational records and reporting
• Review employee feedback and service insight to identify opportunities for improvement
• Lead workplace activations, events and employee communications
• Provide hands-on Ambassador cover when required to keep the operation running smoothly.

You won't simply pass issues on. You'll connect the right people, keep communication moving and follow things through.

Who are we looking for?

We're looking for an organised and confident team leader who combines operational know-how with a real understanding of people and experience.

You’ll thrive in this role if you:

• Enjoy leading, coaching and supporting front-line teams, As a Workplace Coordinator, you'll help bring Momentology® to life through daily huddles, coaching, observations and everyday leadership, helping your team understand how even small interactions and operational decisions can shape someone's working day.

You’ll champion our Moment Maker mindset:

I notice. I care. I act. I improve.

Why join Signature?

• Lead the everyday by coordinating the people and priorities that keep the workplace running
• Develop a great team through coaching, huddles and practical support
• Connect the workplace by working across workplace teams, service partners, suppliers and building management
• Develop through Momentology® and build your people and experience leadership capability
• Make a visible difference by turning employee feedback and operational insight into action
• Grow your career across workplace experience, operations, team leadership and service integration.

One team. One workplace. Every moment counts.If you're someone who enjoys leading people, loves bringing order to a busy operation and takes pride in making the workplace better for others, we'd love to hear from you.

Naturally take ownership and follow actions through

• Are highly organised and able to manage competing priorities
• Build strong relationships with colleagues, suppliers and service partners
• Stay calm and practical when plans change or issues elevate
• Understand that operational decisions directly influence employee experience
• Are comfortable coordinating multiple services without needing to be the technical expert in each one
• Communicate clearly and confidently
• Notice what could be better and take action to improve it
• Are happy to be visible, hands-on and part of the everyday operation.

You’ll ideally bring experience from workplace services, facilities, hospitality, events, reservations, helpdesk or a similar corporate environment, alongside previous experience supervising or leading a front-line team.

Experience managing rotas, team deployment and service standards will be important, as will confidence using Microsoft 365 and workplace-management systems.

Lead through Momentology®

At Signature, we use Momentology® to intentionally design and deliver moments that shape how people experience the workplace.