Head of Business Operation & Business Support (Hospitality Distribution) with Chinese

Shiji Group; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A global technology company in London is seeking a Head of Operations & Business Support. This role involves managing operations for a leading hotel tech company, handling diverse teams, and initiating process optimizations. The ideal candidate should possess extensive experience in the hotel distribution industry and be comfortable with technology and team management. Opportunities for personal growth and training are provided.

Benefits

Creative work environment

Personal growth opportunities

Training provided

Qualifications

• Proven experience in the hotel distribution industry.
• Experience in running a support operation.
• Demonstrated ability to manage diverse teams.

Responsibilities

• Oversee implementation, support, and PMO teams.
• Identify and lead operational and technical optimizations.
• Assist the Managing Director with business tasks.

Skills

Hotel distribution experience

Support operation management

Team management across cultures

Technical API integration

Chinese language skills

Job description

Overview

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji—day and night.

Your role

Horizon Distribution, part of Shiji Group, is looking for an experienced and dynamic Head of Operations & Business Support to manage & continuously improve all aspects of our operations.

You will look after all aspects of our after-sales operation for both of our products – Horizon Distribution’s online booking platform, and IcePortal Content.

You will be a tech savvy, analytical person, who likes to explore how to use technology to do things better & faster. You will be a good communicator. Professional & presentable, you can meet and talk to our customers directly.

What you will do

• Manage implementation, support & PMO teams across different regions.
• Identify areas of operational & technical optimization, lead such initiatives.
• Support the Managing Director in other business administration tasks.
• Some travel is required, about 4 times a year.

Qualifications

• Experience in hotel distribution industry.
• Experience running a support operation.
• Experience in managing teams across different cultures.
• Technical experience in API integrations, connectivity.
• Chinese language skills highly preferred.

Additional Information

• Exciting job within a creative environment and the opportunity to make a real impact on the business.
• Grow your experience with web and cloud technologies in a very innovative technology environment.
• Friendly, motivated and talented multicultural team.
• Opportunities to grow and develop with Shiji.
• Training to meet role requirements.