Head of Asset Experience & Operations

Jll; Colton; On-site; GBP 70,000 - 90,000; Full time

Job summary

JLL is seeking an Asset Experience Lead within the Royal London Property Delivery team to coordinate operations across a community of Asset Experience Managers, providing line management, diary coordination, and escalation support. You will drive continuous improvement, foster a high-performance culture, and maintain strategic client relationships while ensuring day-to-day property operations run smoothly.

As the primary client relationship owner, you will work with RLAM CX Strategy Director and

Qualifications

• Senior-level client relationship management and strategic oversight with hands-on operational excellence.
• Experience coordinating cross-functional teams and coordinating diaries/absence cover.

Responsibilities

• Provide line management to Asset Experience Managers within the community.
• Coordinate community operations including diary management and absence cover arrangements.
• Serve as primary escalation point for complex operational, client, and team issues.
• Foster a high-performance culture through communication, recognition and development initiatives.
• Lead relationships with Royal London asset managers and ensure alignment with client strategy.
• Oversee day-to-day property operations, customer relations and team leadership.

Skills

Leadership

People management

Client relationship management

Stakeholder management

Job description

JLL is seeking an Asset Experience Lead within the Royal London Property Delivery team to coordinate operations across a community of Asset Experience Managers, providing line management, diary coordination, and escalation support. You will drive continuous improvement, foster a high-performance culture, and maintain strategic client relationships while ensuring day-to-day property operations run smoothly.

As the primary client relationship owner, you will work with RLAM CX Strategy Director and