Asset Experience Lead: Property Ops & Client Relations

JLL; Leeds; On-site; GBP 75,000 - 105,000; Full time

Job summary

JLL in Leeds seeks an Asset Experience Lead to coordinate and develop a high-performing team within the Royal London Property Delivery portfolio. You will oversee Asset Experience Managers, manage day-to-day property operations, and ensure service standards across the community.

You will build strategic relationships with the client, drive continuous improvement, and contribute to risk and financial governance while maintaining a strong occupier experience in a site-based role.

Qualifications

• Experience leading asset management teams.
• Strong stakeholder engagement and client management.
• Knowledge of property operations and service delivery.

Responsibilities

• Provide line management to Asset Experience Managers within the community.
• Coordinate diary management, absence cover, and buddy system implementation.
• Act as primary escalation point for complex operational and client issues.
• Facilitate community meetings to share knowledge and promote best practices.
• Drive continuous improvement and maintain high-performance culture.
• Monitor performance metrics and implement improvements.
• Develop strategy with Royal London asset manager and maintain key relationships.
• Manage day-to-day property operations, client relations, and team leadership.
• Collaborate with senior leadership to align with business objectives.
• Support emergency planning and business continuity as required.
• Oversee financial accountability and service charge processes with accounts.

Skills

Team leadership

Stakeholder management

Operations management

Job description

JLL in Leeds seeks an Asset Experience Lead to coordinate and develop a high-performing team within the Royal London Property Delivery portfolio. You will oversee Asset Experience Managers, manage day-to-day property operations, and ensure service standards across the community.

You will build strategic relationships with the client, drive continuous improvement, and contribute to risk and financial governance while maintaining a strong occupier experience in a site-based role.