Head Housekeeper

The Pine Trees Hotel Ltd.; Pitlochry; Remoto; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse employee communications app

Gym and pools access

Healthy meals while working

Employee assistance programme

Financial wellbeing app - early pay

Referral bonus

Pension contributions

Discounts on restaurants

Descrizione del lavoro

Pine Trees Hotel in Pitlochry, Scotland, seeks a hands-on Head Housekeeper to lead our housekeeping team and ensure exceptional cleanliness, presentation and guest comfort throughout the hotel.

You will own the department’s daily operations, payroll, productivity and cost control while upholding the high standards expected of a luxury establishment. The role involves coordinating with Reception and Maintenance, managing rosters, and driving training and development for the team.

Competenze

• Previous housekeeping leadership experience.
• Excellent attention to detail.
• Strong organisational and team management skills.
• A passion for delivering outstanding guest experiences.
• A positive, proactive, and approachable attitude.

Mansioni

• Lead the Housekeeping team, overseeing bedrooms, suites and all designated public areas.
• Maintain high standards through regular room inspections, quality checks and cleaning schedules.
• Manage departmental rotas, payroll, staffing costs and productivity in line with agreed budgets.
• Oversee purchasing, linen, guest amenities, cleaning supplies and stock control.
• Recruit, train, coach and develop colleagues, ensuring consistent performance and service standards.
• Coordinate with Reception to ensure rooms are ready and released on time.
• Work closely with Maintenance to report defects and follow up on repairs.
• Oversee deep cleaning programmes and cleaning arrangements for weddings and events.
• Handle guest concerns relating to cleanliness and ensure appropriate follow‑up.
• Maintain compliance with COSHH, health and safety procedures and hotel standards.

Conoscenze

Head Housekeeper leadership

Attention to detail

Organisational skills

Team management

Descrizione del lavoro

Why join Pine Trees Hotel?

Experience a warm welcome in the Scottish Highlands. Join us at Pine Trees Hotel as our new Head Houseekeper and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate.

You’ll meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• Referral bonus when your friends or family join the team.
• Contributions to a pension plan.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

The role

We are looking for a hands‑on Head Housekeeper to lead our Housekeeping team and ensure exceptional standards of cleanliness, presentation and guest comfort throughout Pine Trees Hotel.

You will take ownership of the department’s daily operations, team performance, payroll, productivity and cost control, maintaining the standards expected of a luxury hotel.

Key Responsibilities

• Lead the Housekeeping team, overseeing bedrooms, suites and all designated public areas.
• Maintain high standards through regular room inspections, quality checks and cleaning schedules.
• Manage departmental rotas, payroll, staffing costs and productivity in line with agreed budgets.
• Oversee purchasing, linen, guest amenities, cleaning supplies and stock control.
• Recruit, train, coach and develop colleagues, ensuring consistent performance and service standards.
• Coordinate with Reception to ensure rooms are ready and released on time.
• Work closely with Maintenance to report defects and follow up on repairs.
• Oversee deep cleaning programmes and cleaning arrangements for weddings and events.
• Handle guest concerns relating to cleanliness and ensure appropriate follow‑up.
• Maintain compliance with COSHH, health and safety procedures and hotel standards.

About you

As Head Housekeeper, you will lead and inspire the housekeeping team to deliver exceptional standards of cleanliness and presentation throughout the hotel. Highly organised with a keen eye for detail, you will ensure every guest enjoys a welcoming and memorable stay. A hands‑on leader, you'll support your team, manage daily operations, respond to guest requests with professionalism, and help create a positive environment for both guests and colleagues.

We are looking for a Head Housekeeper who:

• Previous housekeeping leadership experience
• Excellent attention to detail
• Strong organisational and team management skills
• A passion for delivering outstanding guest experiences
• A positive, proactive, and approachable attitude

We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. Pine Trees Hotel is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.