Head Housekeeper

Perle Hotels; Ballachulish; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Bonus up to 5%

Staff accommodation

Tips & service charge

Free gym membership

28 days leave

Pension scheme

Assistance programme

Cycle to work

Staff discounts

Friends & family rates

Refer a Friend

Job summary

Glencoe House, part of Perle Hotels, is seeking a Head Housekeeper to lead housekeeping and laundry across a luxury Highland property. You will drive guest-ready suites, maintain impeccable standards and oversee a high-performing team in a unique Highlands retreat.

Working with the House Manager and Head Chef, you will develop the team, manage stock and linen control, and ensure efficient department operations while delivering outstanding guest experiences.

Qualifications

• Experience leading and developing housekeeping teams in luxury settings.
• Strong attention to detail and high standards across suites and public areas.
• Knowledge of COSHH and health & safety procedures is desirable.

Responsibilities

• Lead housekeeping and laundry operations to ensure luxury presentation.
• Develop and manage the housekeeping team, rotas and training.
• Maintain stock control, linen management and room readiness.
• Collaborate with House Manager and Head Chef to deliver guest experiences.
• Ensure compliance with health & safety and company procedures.
• Drive continuous improvement in standards based on guest feedback.

Skills

Leadership

Team management

Attention to detail

Organizational skills

COSHH knowledge

Hands-on leader

Hospitality experience

Job description

Glencoe House | Glencoe, Scottish Highlands

£31,000 + Up to 5% Annual Performance Bonus + Accommodation Available

Lead housekeeping at one of Scotland's most distinctive luxury properties.

Set within a magnificent Highland mansion overlooking Loch Leven, Glencoe House delivers an intimate luxury experience built on exceptional standards, thoughtful service and meticulous attention to detail. We're looking for a Head Housekeeper who takes pride in creating outstanding guest experiences, leading a high-performing team and ensuring every suite is presented to the highest possible standard.

What's in it for You?

• Discretionary annual performance bonus of up to 5%
• Staff accommodation available if required
• Share of tips & service charge
• Complimentary Highlife gym membership
• 28 days annual leave
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work scheme
• Staff discounts across Perle Hotels
• Friends & family discounted hotel rates
• Refer a Friend bonus scheme

The Role

As Head Housekeeper, you will lead all housekeeping and laundry operations at Glencoe House, ensuring guest suites, public areas and back-of-house spaces consistently meet the exceptional standards expected of a luxury Highland retreat.

Working closely with the House Manager and Head Chef, you'll be responsible for leading and developing the housekeeping team, maintaining outstanding cleanliness standards, managing stock and linen control, and ensuring the department operates efficiently and effectively.

This is a hands-on leadership role ideal for someone who enjoys being actively involved in the operation while taking ownership of team performance, productivity and guest satisfaction.

Key Responsibilities

• Lead, motivate and develop the housekeeping and laundry team
• Ensure guest suites and public areas are maintained to exceptional cleanliness and presentation standards
• Conduct regular inspections and maintain room readiness for arrivals
• Create and manage team rotas to support operational requirements
• Oversee stock control for linen, amenities, cleaning products and consumables
• Monitor departmental productivity and support performance targets
• Support recruitment, onboarding and training within the department
• Work closely with other departments to deliver a seamless guest experience
• Ensure compliance with COSHH, health & safety and company procedures
• Respond to guest feedback and drive continuous improvement in standards

What We're Looking For

• Previous experience in a Head Housekeeper, Housekeeping Manager or senior housekeeping supervisory role
• Experience leading and developing teams
• Exceptional attention to detail and high standards
• Strong organisational and planning skills
• Knowledge of housekeeping health & safety and COSHH procedures
• A hands-on, positive leadership style
• Luxury or boutique hotel experience would be advantageous

Why Join Glencoe House?

Glencoe House is unlike any other hotel in Scotland. This is an opportunity to take ownership of housekeeping standards within a truly unique luxury property, while helping to create memorable experiences for guests from around the world.

If you're passionate about exceptional hospitality, thrive on high standards and enjoy leading a team, we'd love to hear from you.