Head of Housekeeping – Luxury Hotel Leader

Monogram Collective; Pitlochry; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse employee communications app

Gym and pools access

Healthy meals while working

Employee assistance programme

Financial wellbeing app - early pay

Referral bonus

Pension contributions

Discounts on restaurants

Job summary

Pine Trees Hotel in Pitlochry, Scotland, seeks a hands-on Head Housekeeper to lead our housekeeping team and ensure exceptional cleanliness, presentation and guest comfort throughout the hotel.

You will own the department’s daily operations, payroll, productivity and cost control while upholding the high standards expected of a luxury establishment. The role involves coordinating with Reception and Maintenance, managing rosters, and driving training and development for the team.

Qualifications

• Previous housekeeping leadership experience.
• Excellent attention to detail.
• Strong organisational and team management skills.
• A passion for delivering outstanding guest experiences.
• A positive, proactive, and approachable attitude.

Responsibilities

• Lead the Housekeeping team, overseeing bedrooms, suites and all designated public areas.
• Maintain high standards through regular room inspections, quality checks and cleaning schedules.
• Manage departmental rotas, payroll, staffing costs and productivity in line with agreed budgets.
• Oversee purchasing, linen, guest amenities, cleaning supplies and stock control.
• Recruit, train, coach and develop colleagues, ensuring consistent performance and service standards.
• Coordinate with Reception to ensure rooms are ready and released on time.
• Work closely with Maintenance to report defects and follow up on repairs.
• Oversee deep cleaning programmes and cleaning arrangements for weddings and events.
• Handle guest concerns relating to cleanliness and ensure appropriate follow‑up.
• Maintain compliance with COSHH, health and safety procedures and hotel standards.

Skills

Head Housekeeper leadership

Attention to detail

Organisational skills

Team management

Job description

Pine Trees Hotel in Pitlochry, Scotland, seeks a hands-on Head Housekeeper to lead our housekeeping team and ensure exceptional cleanliness, presentation and guest comfort throughout the hotel.

You will own the department’s daily operations, payroll, productivity and cost control while upholding the high standards expected of a luxury establishment. The role involves coordinating with Reception and Maintenance, managing rosters, and driving training and development for the team.