Head Housekeeper

Cameron House; Glasgow, Back of Keppoch; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Free meals on duty

Refer-a-friend scheme

Long service awards

Free Leisure Club Membership

Employee wellbeing support

Job summary

Cameron House is seeking a Head Housekeeper to lead our luxury housekeeping team as we reopen our renowned resort. You will ensure the highest 5-star standards across suites and bedrooms, delivering exceptional guest experiences.

You will recruit, train and develop staff, organise rotas, manage budgets and drive quality audits, with hands-on support as required to maintain the property’s prestigious standards.

Qualifications

• Degree or HND in hospitality or a related field.
• Recent experience in Rooms Management within a 4/5* environment of a similar size.
• Excellent interpersonal and written communication skills.
• Strong attention to detail is essential.
• Solid IT skills and knowledge of hotel management systems as listed.

Responsibilities

• Lead daily briefings and allocate tasks to the team.
• Conduct daily audits of operational standards.
• Coordinate suite amenities and VIP requests.
• Manage linen, cleaning materials and guest supplies orders.
• Provide hands-on operational support (cleaning rooms, stocking trolleys, turndown).
• Liaise with maintenance for remedial actions.
• Audit H&S standards and recruitment, induction, training and appraisals.
• Create weekly rotas and manage holidays/leave.
• Oversee stocktakes, budgeting and wage control.
• Prepare reports and analyse performance.

Skills

People management

Hospitality operations

Communication skills

IT skills

Education

Degree/HND in Hospitality or related field

Tools

Procure Wizard

ResDiary

Resort Suite

Fourth

Job description

We have a unique opportunity for a Head Housekeeper to join our team ahead of our hotel re-opening next year.

Though a short drive from Glasgow, Cameron House feels a million miles away from everyday life. Set in 400 acres of beautiful Scottish countryside, it’s considered one of the country’s finest 5-star luxury resorts. Home to a world-class spa with rooftop infinity pool, 18-hole championship golf course, five-star accommodation, impressive restaurants, a marina, and a choice of exhilarating and relaxing outdoor activities.

For meetings and conferences, Cameron House provides a truly flexible choice of function spaces in a truly memorable setting, while our extensive corporate offering also includes a range of team-building and social activities.

The romantic setting of Loch Lomond also makes Cameron House the perfect place for spectacular weddings. We can tailor bespoke wedding for guests, from intimate celebrations and larger events for up to 400 guests, or anything in between.

Add all the above together, and we have something very special, all that’s missing could be you.

THE ROLE

Reporting to the Executive Housekeeper, as Head Housekeeper you will be responsible for ensuring that our luxury suites and bedrooms are cleaned and presented with exemplary 5 star standards which will exceed our guest’s expectations every time.

• Daily briefings and task allocation
• Daily audits of all operational standards
• Organising Suite amenities and VIP requests
• Orders of linen, cleaning materials and guest supplies
• Providing hands on operational support where necessary (cleaning rooms, stocking trolleys, room checks, turndown service)
• Liaison with maintenance on remedial actions required
• Auditing of H&S standards
• Recruiting, inducting, training & developing employees, 1:1s and Appraisals
• Creating weekly rotas, managing holidays and other leave
• Stocktakes, budgets and control of wages
• Creating reports, and analysising performance

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• Degree/HND or equivalent experience in Hospitality or related field
• Recent experience of working in Rooms Management within in a 4/5* environment of a similar size
• Excellent interpersonal and communication skill both verbally and in writing
• Keen attention to detail essential
• Strong IT skills with knowledge of Microsoft Office software. Knowledge of hotel management systems such as Procure Wizard/ResDiary/Resort Suite/Fourth also beneficial

WHAT'S IN IT FOR YOU?

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five-star facilities. Here’s what to expect:

• Free meals when on duty, in our team cafes
• Refer-a-friend scheme
• Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays, rising with long service
• Free Leisure Club Membership, with friends and family discounts.
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
• Supplier and local business discounts – from cinema tickets, car hire and airport parking to mobile phones, leisure activities and high street retailers

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.