Head Housekeeper

Holiday Inn Blackpool-Housekeeping; Lancashire; On-site; GBP 24,000 - 30,000; Full time

Job summary

A premier hotel in Blackpool is seeking a Guest Services Housekeeping Supervisor to supervise a team and maintain high standards of cleanliness and hygiene. The ideal candidate will have supervisory experience in a hospitality setting, strong leadership skills, and excellent attention to detail. Responsibilities include organizing daily cleaning schedules, conducting inspections, training staff, and ensuring guest satisfaction. This is a fantastic opportunity to join a forward-thinking company focused on employee wellbeing and development.

Benefits

Discounted hotel room rates

Extra day's holiday for your birthday

Enhanced Maternity and parental leave

Course Sponsorship

30% F&B discount

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Proven experience in a supervisory or management role within housekeeping.
• Strong leadership skills to motivate and manage a team effectively.
• Excellent attention to detail for maintaining cleanliness standards.
• Organizational skills for managing schedules and inventory.
• Strong communication and interpersonal skills for effective teamwork.
• Knowledge of health, safety, and hygiene regulations.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities

• Supervise the housekeeping team to ensure high cleanliness standards.
• Organize daily cleaning schedules based on occupancy.
• Conduct inspections of guest rooms and public areas.
• Train and develop housekeeping staff in cleaning techniques.
• Monitor stock levels for cleaning supplies and amenities.
• Collaborate with front office and maintenance departments.
• Handle guest requests and complaints efficiently.
• Enforce health and safety protocols for staff and guests.

Skills

Supervisory experience

Leadership skills

Attention to detail

Organizational skills

Communication skills

Knowledge of health and safety regulations

Flexibility to work various shifts

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Holiday Inn Blackpool & Marco's New York Italian Restaurant, an IHG Hotel opened in April 2024. This brand new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The hotel boasts 144 bedrooms, 3 meeting rooms and a well renowned restaurant Marco Pierre White New York Italian, with independent street access.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Stream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF THE GUEST SERVICES HOUSEKEEPING SUPERVISOR AT THE HOLIDAY INN BLACKPOOL

• Supervise the housekeeping team, ensuring all rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness, hygiene, and presentation
• Organise and coordinate daily cleaning schedules, assigning tasks to team members based on room occupancy and operational needs
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain and improve quality standards, addressing any issues promptly
• Train, mentor, and develop housekeeping staff, implementing ongoing training programmes to enhance skills in cleaning techniques, safety, and guest interaction
• Monitor stock levels for cleaning supplies, linen, and amenities, ensuring timely ordering and inventory management to avoid shortages
• Collaborate closely with other departments, such as front office and maintenance, to support a seamless guest experience and maintain room readiness
• Handle guest requests and complaints regarding housekeeping services in a professional and efficient manner, ensuring guest satisfaction
• Enforce health and safety protocols, maintaining compliance with industry standards and regulatory requirements to ensure a safe environment for staff and guests

WHAT WE NEED FROM YOU

• Proven experience in a supervisory or management role within housekeeping, ideally within a hotel or hospitality environment
• Strong leadership skills with the ability to motivate and manage a team effectively, fostering a positive and productive work environment
• Excellent attention to detail, with a commitment to upholding the highest standards of cleanliness and presentation
• Organisational skills to manage schedules, inventory, and administrative tasks efficiently
• Strong communication and interpersonal skills to work effectively with team members, other departments, and guests
• Knowledge of health, safety, and hygiene regulations, with a proactive approach to ensuring compliance
• Flexibility to work a variety of shifts, including weekends, holidays, and occasional evenings as required by the needs of the hotel

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail].