Head Concierge

Thomas Webb Recruitment; Greater London; On-site; GBP 34,200 - 41,800; Full time

Job summary

A leading recruitment agency is seeking an experienced Head Concierge for a luxury residential development in Mayfair, London. The role involves managing a concierge team to ensure exceptional resident experience, overseeing operations, and maintaining high service standards. Ideal candidates will have a background in luxury environments, strong leadership skills, and the ability to deliver tailored resident support. This position offers a competitive salary of £38,000 with a work schedule of 4 on 4 off, 7 am to 7 pm.

Qualifications

• Previous experience in luxury residential or five-star hospitality.
• Confident leader with a collaborative, people-focused approach.
• Exceptional personal presentation and communication skills.
• Highly organised with excellent multitasking ability.

Responsibilities

• Lead and develop the concierge team to ensure five-star service.
• Act as the principal point of contact for residents.
• Oversee cleanliness and presentation of all front and back-of-house areas.
• Manage inventory and building systems.
• Ensure compliance with health and safety regulations.

Skills

Leadership skills

Attention to detail

Communication skills

Multitasking ability

Service-driven mindset

Tools

Digital concierge systems

Building management systems

Job description

Position filled - no longer accepting applicants

Head Concierge Luxury Residential Development

Location: Mayfair, W1
Hours: 4 on 4 off. 7am - 7pm
Salary: £38,000

An exceptional opportunity has arisen for an experienced and polished Head Concierge to lead front-of-house operations at an exclusive luxury residential development in Marylebone, moments from Mayfair and Hyde Park.

This elegant collection of residences has been designed to the highest architectural and interior standards, and we are seeking a professional who can embody the sophistication, discretion, and five-star service synonymous with such a prestigious address.

As Head Concierge, you will take full responsibility for managing the concierge team, ensuring seamless operations, exceptional resident engagement, and a consistently elevated experience for all who enter the building.

Key Responsibilities

• Leadership & Team Management
  Provide visible, hands-on leadership across all concierge operations. Manage, coach, and develop a professional concierge team, ensuring a consistent standard of five-star service. Conduct performance reviews, team briefings, and internal service audits. Maintain full staffing levels, grooming standards, and operational coverage across all shifts.
• Resident Experience & Service Excellence
  Act as the principal point of contact for residents, offering a warm, attentive, and discreet presence at all times. Build lasting relationships with residents, understanding individual preferences and anticipating needs. Deliver bespoke concierge services, lifestyle assistance, and tailored resident support. Ensure every resident interaction reflects the prestige and tone of the development.
• Operational Oversight & Presentation
  Oversee the cleanliness, order, and presentation of all front and back-of-house areas. Conduct daily building inspections to uphold impeccable standards throughout. Manage inventory, supplies, and uniform provisions. Maintain familiarity with building systems, access points, and operational procedures. Ensure accurate handovers and shift reporting.
• Communication & Technology
  Oversee resident communications and engagement through the buildings digital platforms. Liaise effectively with residents, management, and external contractors. Confidently use concierge and building management systems.
• Compliance & Reporting
  Ensure compliance with all Health & Safety, fire, and security procedures. Support management with KPI tracking, operational reports, and procedural documentation. Contribute to ongoing improvements in service quality and operational efficiency.

About You

You are composed, service-driven, and naturally attuned to the expectations of luxury living. With strong leadership skills and impeccable attention to detail, you take pride in delivering a polished, professional experience and setting the tone for excellence across your team.

Previous experience in luxury residential, five-star hospitality, or high-end front-of-house environments.

Confident leader with a collaborative, people-focused approach.

Exceptional personal presentation and communication skills.

Highly organised with excellent multitasking ability.

Proficient in digital concierge and building management systems.

Professional, discreet, and committed to exceeding resident expectations.