Day Concierge

Abbatt Group; London Borough of Hammersmith and Fulham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

20 days annual leave

4% pension contribution

Life insurance

Discounted gym membership

Career progression opportunities

Job summary

Abbatt Group in Fulham, SW London, is seeking a Day Concierge to deliver exceptional front-of-house service to residents, visitors and contractors. You will be the first point of contact, maintaining discretion and professionalism in a high-end development.

You will handle inquiries, monitor building security, assist with deliveries, and support safety procedures while upholding the brand standards of the development.

Qualifications

• Experience in residential or property management in concierge role.
• Proven track record of delivering exceptional customer service.
• Experience coordinating contractors and overseeing works.
• Knowledge of fire, health & safety, and security procedures.
• Ability to handle confidential information with discretion.

Responsibilities

• Meet and greet residents and visitors, handling all front desk and telephone enquiries
• Provide assistance to residents, guests, and visitors as required
• Maintain building security at all times, including CCTV monitoring and access control
• Communicate professionally and attentively with leaseholders and managing agents
• Conduct regular patrols of the building, reporting faults or security concerns to the Building Manager
• Carry out weekly fire alarm, lift alarm, and other compliance checks, maintaining accurate records
• Respond appropriately to emergencies, incidents, and complaints, ensuring correct Health & Safety reporting
• Manage key control procedures, ensuring accurate sign-in/out records
• Oversee all deliveries to reception, securely manage parcels and registered mail, and notify residents for collection

Skills

Front of house

Customer service

Contractor coordination

Fire & safety knowledge

Discretion

Job description

We are currently recruiting for a Day Concierge to join a modern residential development in Fulham, SW London

This is an excellent opportunity for an experienced front of house professional who thrives in delivering exceptional service. We are seeking someone with outstanding written and verbal communication skills, confidence in handling emergencies or complaints, and the professionalism to represent a high-end development to the highest standards.

As the face of the development, you will be responsible for delivering an exceptional customer experience to residents, guests, contractors, and clients. You will build strong professional relationships with residents, becoming their first point of contact for assistance within their home environment. A warm, personable approach combined with discretion, courtesy, and professionalism is essential.

Location

Fulham

Hours

07:00 to 19:00 | 4 on 4 off

Salary

£28,000 per annum depending on experience

About You

Ideally, you will have:

• Previous experience in residential or property management within a similar concierge role

• A proven track record of delivering exceptional customer service

• Experience coordinating contractors and overseeing works within a busy development

• Knowledge of general fire, health & safety, and security procedures

• The ability to handle confidential information with professionalism and discretion

Key Responsibilities

• Meet and greet residents and visitors, handling all front desk and telephone enquiries

• Provide assistance to residents, guests, and visitors as required

• Maintain building security at all times, including CCTV monitoring and access control

• Communicate professionally and attentively with leaseholders and managing agents

• Conduct regular patrols of the building, reporting faults or security concerns to the Building Manager

• Carry out weekly fire alarm, lift alarm, and other compliance checks, maintaining accurate records

• Respond appropriately to emergencies, incidents, and complaints, ensuring correct Health & Safety reporting

• Manage key control procedures, ensuring accurate sign-in/out records

• Oversee all deliveries to reception, securely manage parcels and registered mail, and notify residents for collection

Benefits

• 20 days annual leave

• 4% pension contribution

• Life insurance

• Discounted gym membership

• Career progression opportunities