Hardware Support Technician II

Astreya; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Education Assistance

Professional Development throughLinked

LinkedIn Learning access

Health and wellness benefits

Career growth opportunities

Job summary

Astreya in London is seeking a Hardware Support Technician II to assist with inventory, asset management, and logistics for pre-market electronics. You will help imaging devices, flash firmware, and resolve device issues while supporting events and travel as needed.

The role requires a basic IT background, strong English communication, and teamwork to adapt quickly in a fast-paced environment and learn new technologies.

Qualifications

• High school diploma or GED with 0–2 years of related experience or training.
• IT savvy with interest in new technologies and inventory environments.
• Excellent written and spoken English communication skills.
• Ability to follow technical instructions to flash and image devices.

Responsibilities

• Assist with inventory and asset management including receipt and disposition of hardware.
• Document defects of pre-mass production hardware and/or software.
• Help perform hardware reworks (boards/chips, screws, etc.).
• Help perform software reworks (device imaging, data wipe, IDs rewrite).
• Assist with firmware upgrades and flashing unsigned images.
• Support troubleshooting tickets and provide technical help during events.

Skills

Inventory management

Imaging devices

English communication

Team collaboration

IT curiosity

Education

High school diploma or GED

Tools

Excel

Job description

## Hardware Support Technician IIApply: London, United Kingdom: Full time: Posted Today: R0018217****What this Job Entails:****The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.****Scope:***** Follows established procedures on routine work* Requires detailed instructions****Your Roles and Responsibilities:***** Assist with inventory and asset management including receipt and disposition of hardware* Document all defects of pre-mass production hardware and/or software* Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)* Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)* Assist with servo flashing, firmware upgrade, flashing unsigned images* Helps in resolving support tickets on device issues* Help provide technical support during events (travel often required)* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position****Required Qualifications/Skills:***** High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience* IT savvy and interested in new technologies* Knowledgeable about inventory, and comfortable in an IT inventory environment* Capable of following technical instructions to flash drives, image devices and re-write hardware IDs* Excellent communicator in both written and verbal English* Ability to work in a team* Ability to excel in a fast paced work environment.* Ability to learn new things and adapt to a changing environment quickly* Strong organization skills, and able to identify the steps to be taken to achieve objectives****Preferred Qualifications:***** Data experience* Excel experience****Physical Demand & Work Environment:***** Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers****What can Astreya offer you?***** Employment in the fast-growing IT space providing you with a variety of career options* Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network* Introduction to new ways of working and awesome technologies* Career paths to help you establish where you want to go* Focus on internal promotion and internal mobility - we love to build teams from within* Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace* Education Assistance* Dedicated management to provide you with on point leadership and care* Numerous on the job perks* Market competitive compensation and insurance, health and wellness benefits