Forward Logistics Technician II

Astreya Limited; Greater London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Astreya is hiring for an L1 ITAM support role focused on day-to-day operations, inventory control, and asset management. You will engage in hardware imaging, receiving, inspection, and shipping, while ensuring adherence to SOPs and quality standards.

You will work with ticketing and inventory systems, collaborating with cross-functional teams to maintain accuracy and support global projects. Strong attention to detail and English proficiency are essential.

Qualifications

• High school diploma or GED; 2+ years related experience or training.
• Strong attention to detail and ability to follow SOPs to ensure quality.
• Proficient with ticket, inventory, and dispatch management systems.
• Able to adapt to changing priorities and meet deadlines.
• Excellent English communication in speaking, writing and reading.

Responsibilities

• Support and cross-train into L1 ITAM services for day-to-day operations.
• Handle hardware picking, staging, packing, and loading/unloading per FIFO.
• Manage inventory, asset management, and e-recycling processes.
• Perform corporate hardware imaging and verify deliveries against POs.
• Use ticketing systems with focus on customer service, SOP adherence and quality.
• Report progress, track metrics, and plan team tasks.
• Maintain inventory records and coordinate with cross-functional teams on ordering.
• Ensure SOPs are understood and followed by team members.
• Assist with large-scale global projects as needed.

Skills

Attention to detail

Time management

English proficiency

Customer service

Team coordination

Education

High school diploma or GED

2+ years related experience

Tools

Ticketing systems

Inventory software

Dispatch management

MS Office

Job description

Scope

Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities

Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics. Hardware picking according to FIFO policies. Staging and packing of orders. Responsible for inventory, asset management and e-recycling. Corporate hardware imaging. Use ticketing systems with a focus on customer service, SOP adherence, and quality. Report individual and team work accomplishments and to track metrics, review team task quality, and plan team and individual tasks. Utilize inventory data management software to maintain inventory accuracy and workflow. Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify onsite leadership. Verify shipments to packing slips. Load and unload shipments; loading dock duties as assigned. Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records. Unbox, stock inventory on shelves, break down packing materials. Responsible for inventory procedures including the actual total count of stock items and spot check as needed. Perform cleanup duties to maintain the warehouse in a safe and orderly manner. Contribute to large scale global projects as needed. Report inventory discrepancies, task progress and process gaps and assist with their correction as needed. Explaining SOPs to other team members and ensuring others are following SOPs. Oversee inventory levels and engage cross functional teams for ordering inventory & planning hardware shipments for all LOCs within the assigned campus. Work with the compliance team on lost asset investigations and proactively provide updates. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills

High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience. High attention to detail and ability to follow other technicians’ direction to ensure quality. Effectively utilize ticket, inventory, and dispatch management systems. Determines methods and procedures on new assignments and may coordinate activities of other personnel. Networks with key contacts outside one’s own area of expertise. Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met. Strong organizational skills including effective record-keeping and maintenance techniques. Basic knowledge of computer hardware with the ability to learn new software. Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus. Understands policies and objectives of the assigned program and corresponding activities. Knowledge of health and safety regulations. Proficient English communication in terms of speaking,writing and reading.

About Astreya

We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!