Hardware Support Technician II

Astreya Limited; Greater London; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Education Assistance

Health and wellness benefits

Career development

Job summary

Astreya Limited is seeking a Hardware Support Technician I to manage procurement, inventory, asset handling, and distribution of pre-market consumer electronics. You will assist with software and hardware reworks, firmware upgrades, and ticket resolution, often traveling for on-site support.

The role emphasizes IT fluency, teamwork, and the ability to follow precise instructions in a fast-paced environment. Ideal for individuals eager to grow in a global IT services company.

Qualifications

• High school diploma or GED required.
• 0–2 years’ related experience or training, or equivalent.
• IT savvy and interested in new technologies.
• Knowledgeable about inventory in an IT environment.
• Able to follow technical instructions to flash drives and re-write IDs.
• Excellent written and verbal English.
• Team player with strong collaboration.
• Ability to excel in a fast-paced environment.
• Strong organizational skills and adaptability.

Responsibilities

• Assist with inventory and asset management including receipt and disposition of hardware.
• Document defects of pre-mass production hardware and/or software.
• Help perform hardware reworks (board/chip swaps, write-protect screws).
• Help perform software reworks (image devices, wipe data, rewrite IDs).
• Assist with firmware upgrades and flashing devices.
• Assist in resolving support tickets for device issues.
• Provide technical support during events (travel often required).
• Other duties as required; not a comprehensive list.

Skills

High school diploma

Entry-level experience

ITsavvy

Inventory knowledge

Hardware flashing

Clear English

Team player

Fast-paced

Organizational skills

Adaptability

Education

High school diploma or GED

Tools

Excel

Job description

What this Job Entails: The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware
• Document all defects of pre-mass production hardware and/or software
• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
• Assist with servo flashing, firmware upgrade, flashing unsigned images
• Helps in resolving support tickets on device issues
• Help provide technical support during events (travel often required)
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED)
• 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• IT savvy and interested in new technologies
• Knowledgeable about inventory, and comfortable in an IT inventory environment
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
• Excellent communicator in both written and verbal English
• Ability to work in a team
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly
• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications:

• Data experience
• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks
• Market competitive compensation and insurance, health and wellness benefits

We’re so glad you’re here.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered.

We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.

Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence.

We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth.

At Astreya, transparency, accountability, and trust guide how we work with each other and our customers.

We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.

Join us to build solutions that matter and shape the future of IT together.

Onwards and upwards!