Hardware Support Technician

theaccessgroup; Wolverhampton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Health contribution

Three charity days per year

Benefits package

Job summary

The Access Group in Wolverhampton is seeking an on-site IT Support Technician to configure, build and deploy hardware, troubleshoot issues, and manage workshop operations.

You will work closely with the service desk, third-party suppliers, and customers to ensure timely, accurate service. Keep stock up to date and contribute to continuous improvements in support quality and efficiency.

Qualifications

• Experience handling hardware from vendors such as HP, Dell or Lenovo.
• Familiar with stock control and equipment tracking.
• Strong customer service and teamwork in a busy environment.

Responsibilities

• Configure, build and deploy customer hardware including laptops/desktops/routers.
• Troubleshoot hardware issues with service desk and suppliers.
• Manage workshop operations: goods received, stock, repairs, disposal and inventory in ConnectWise.
• Support managed device services and contribute to device builds and remote management.

Skills

Hardware knowledge

Stock control

Customer service

Teamwork

Tools

ConnectWise

Ticketing system

Job description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you:

You enjoy solving problems and take pride in delivering a great service to customers. You're organised, hands-on and comfortable managing multiple tasks at once, from preparing devices and resolving hardware issues to keeping stock accurate and up to date.

You're someone who enjoys working as part of a team, building strong relationships with colleagues, customers and suppliers. You take ownership of your work, communicate clearly and are always looking for ways to improve how things are done. You're also keen to keep learning and stay up to date with new technology and industry best practice.

Day-to-day, you will:

• Configure, build and deploy customer hardware, including laptops, desktops, routers, switches and firewalls, ensuring orders are delivered accurately and on time.
• Troubleshoot and resolve hardware-related issues, working closely with customers, the service desk and third-party suppliers to provide a smooth support experience.
• Manage workshop operations including goods received, stock control, device repairs, secure disposal processes and inventory management through ConnectWise.
• Support managed device services, contribute to standard device builds and remote management tools, and identify opportunities to improve service quality, efficiency and customer satisfaction.

Your skills and experiences might also include:

• Experience working with hardware from vendors such as HP, Dell or Lenovo.
• Knowledge of operating system deployment, device imaging and diagnostic tools.
• Relevant certifications such as CompTIA A+, Network+ or vendor-specific accreditations.
• Experience working within service level agreements (SLAs) and using ticketing systems to document and track work.

Please note this is on site in our Wolverhampton office

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let's make a difference together.

Love Work. Love Life. Be You.