Hardware Support Technician

The Access Group; Wolverhampton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Wellbeing days

25 days leave

Health contribution

Charity days

Job summary

The Access Group in Wolverhampton is seeking a hands-on hardware support professional to join our on-site team. You will configure, deploy and troubleshoot devices, manage stock, and work with our service desk and suppliers to deliver a reliable customer experience.

You will operate in a collaborative office environment, handling multiple tasks, maintaining device inventories, and ensuring timely delivery of hardware orders while upholding our high standards of service and security.

Qualifications

• Experience handling hardware from vendors like HP, Dell, or Lenovo.
• Knowledge of OS deployment, device imaging and diagnostic tools.
• Relevant certifications such as CompTIA A+, Network+ or vendor-specific accreditations.
• Experience working within SLAs and using ticketing systems to document and track work.
• On-site role at Wolverhampton office.

Responsibilities

• Configure, build and deploy customer hardware, including laptops, desktops, routers, switches and firewalls, ensuring orders are delivered accurately and on time.
• Troubleshoot and resolve hardware-related issues, working closely with customers, the service desk and third-party suppliers to provide a smooth support experience.
• Manage workshop operations including goods received, stock control, device repairs, secure disposal processes and inventory management through ConnectWise.
• Support managed device services, contribute to standard device builds and remote management tools, and identify opportunities to improve service quality, efficiency and customer satisfaction.

Skills

Hardware troubleshooting

Stock management

Team collaboration

Organized & multi-tasking

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

You enjoy solving problems and take pride in delivering a great service to customers. You’re organised, hands-on and comfortable managing multiple tasks at once, from preparing devices and resolving hardware issues to keeping stock accurate and up to date.

You’re someone who enjoys working as part of a team, building strong relationships with colleagues, customers and suppliers. You take ownership of your work, communicate clearly and are always looking for ways to improve how things are done. You’re also keen to keep learning and stay up to date with new technology and industry best practice.

Day-to-day, you will:

• Configure, build and deploy customer hardware, including laptops, desktops, routers, switches and firewalls, ensuring orders are delivered accurately and on time.
• Troubleshoot and resolve hardware-related issues, working closely with customers, the service desk and third-party suppliers to provide a smooth support experience.
• Manage workshop operations including goods received, stock control, device repairs, secure disposal processes and inventory management through ConnectWise.
• Support managed device services, contribute to standard device builds and remote management tools, and identify opportunities to improve service quality, efficiency and customer satisfaction.

Your skills and experiences might also include:

• Experience working with hardware from vendors such as HP, Dell or Lenovo.
• Knowledge of operating system deployment, device imaging and diagnostic tools.
• Relevant certifications such as CompTIA A+, Network+ or vendor-specific accreditations.
• Experience working within service level agreements (SLAs) and using ticketing systems to document and track work.
• Please note this is on site in our Wolverhampton office

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.