IT Configuration & Repair Technician

Allscreens Nationwide Ltd; Hatfield; On-site; GBP 22,000 - 29,000; Full time

Job summary

Allscreens Nationwide Ltd in Hatfield is seeking a motivated Technical Operative 2 to support IT equipment lifecycle, testing, configuration, diagnostics, repairs, asset management and customer deployments at the Maintenance Service Centre in Hatfield.

Role entails working in a fast-paced environment with strict quality and customer service standards, Monday to Friday, 07:00-15:00, with an hourly rate of £15.99 PAYE or £20.75 via umbrella. SC Clearance may be required.

Qualifications

• Hands-on repair and configuration experience is required.
• Willing to go through SC Clearance.

Responsibilities

• Troubleshooting incidents, software and hardware.
• Resolution of software and hardware issues (laptop, desktop, mobile devices).
• Installation of spare parts and configuration of laptops, desktops and Tablets.
• Organising, analysing and handling of tickets in the company computing system.
• Preparing new and repaired hardware
• Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
• Escalating any potential customer SLA impacts to the relevant teams.
• Staging laptops and PCs with pre-defined builds
• General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
• Assistance in specific tasks where prompt investigation and resolution are required.
• Maintaining a functional and accurate location system to ensure precise asset management.
• 6S Implementation and ongoing maintenance into the workshop
• Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.
• Must be able to work on their own initiatives and prioritise workloads.

Skills

Hands-on repair

Configuration experience

Job description

Join a leading UK technology and technology services provider as an

Job Overview

We are seeking a motivated and detail-oriented Technical Operative 2 to join the Maintenance Service Centre in Hatfield. The role involves supporting the full lifecycle of IT equipment, including testing, configuration, diagnostics, repairs, asset management, and customer deployments. The successful candidate will work in a fast-paced environment while maintaining high standards of quality, accuracy, and customer service.

Location

Hatfield AL10 9TW

Rate

An hourly rate, in-scope IR35, of £15.99 (PAYE) OR £20.75 per hour (via a Hays Approved Umbrella Company).

Hours

Monday to Friday (07:00 - 15:00)

Key Responsibilities

• Troubleshooting incidents, software and hardware
• Resolution of software and hardware issues (laptop, desktop, mobile devices)
• Installation of spare parts and configuration of laptops, desktops and Tablets
• Organising, analysing and handling of tickets in the company computing system.
• Preparing new and repaired hardware
• Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
• Escalating any potential customer SLA impacts to the relevant teams.
• Staging laptops and PCs with pre-defined builds
• General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
• Assistance in specific tasks where prompt investigation and resolution are required.
• Maintaining a functional and accurate location system to ensure precise asset management.
• 6S Implementation and ongoing maintenance into the workshop
• Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.
• Must be able to work on their own initiatives and prioritise workloads.

Key Requirements

Hands-on Repair and configuration experience is must.

Willing to go through SC Clearance.

Additional Information

Interview Process

In Person / Teams