IT Workshop Technician - Hardware & Systems Support

Frasers Group; Mansfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Frasers Fit

Retail Trust

Job summary

Frasers Group is seeking an IT Hardware Support Technician to take responsibility for hardware queries from our head office, stores and warehouses across the UK. The role is based full time at the Shirebrook HQ, with a rotational shift pattern of 8am-5pm and 9am-6pm, plus weekend work on a 1 in 4 basis.

You will log issues via ticket systems, repair and maintain IT hardware, manage assets, and assist with hardware delivery and documentation.

Qualifications

• Clear passion for a career in IT and looking to grow with the business.
• Solution oriented mindset.
• Good knowledge of IT hardware.
• Experience with Windows desktops and servers.

Responsibilities

• Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue.
• Building, repairing, updating and maintaining all IT hardware across the business to ensure optimum uptime and availability.
• Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal.
• Assisting the broader IT teams with preparation and delivery of hardware for implementation.
• Writing and updating technical documentation to ensure the team is kept up to date with knowledge.
• Confidently owning end user tickets right through to resolution.

Skills

Passion for IT

Solution oriented

IT hardware knowledge

Windows OS experience

Cisco networking knowledge

Tools

Ticket systems

Job description

Frasers Group is seeking an IT Hardware Support Technician to take responsibility for hardware queries from our head office, stores and warehouses across the UK. The role is based full time at the Shirebrook HQ, with a rotational shift pattern of 8am-5pm and 9am-6pm, plus weekend work on a 1 in 4 basis.

You will log issues via ticket systems, repair and maintain IT hardware, manage assets, and assist with hardware delivery and documentation.