Hard Services Contract Manager

Apleona UK; Bishop's Stortford; Presencial; GBP 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Holiday allowance 23–26 days + BH

Employee discounts

Virtual GP & wellbeing app

Training & development

Descripción de la vacante

JCW, part of the Apleona Group, seeks a Hard Services Contract Manager to oversee a multi-discipline building services contract for a national leisure client and additional minor contracts. You will build relationships, maximise client satisfaction, and drive revenue growth across the account.

Based in Royston as operational base, with travel coverage London and surrounding counties. We offer full training, 40 hours per week, and benefits including a monthly car allowance, holiday entitlement,

Formación

• Strong account management with a proven track record in hard services facilities management.
• Excellent communication and interpersonal skills to engage clients and build relationships.
• Strategic thinking and problem-solving to identify client challenges and drive growth.
• Negotiation skills to navigate complex client relationships and outcomes.
• From an M&E engineering discipline or formal qualification.

Responsabilidades

• Build and maintain relationships with clients as the primary contact for business matters.
• Develop and implement strategic account plans to achieve sales targets and growth.
• Conduct regular business reviews to address needs and provide solutions.
• Collaborate with Operations and customer support to ensure seamless delivery and experience.
• Identify upselling/cross-selling opportunities within existing accounts to maximise revenue.
• Prepare and present reports on account performance, forecasts, and market insights.

Conocimientos

Account management

Communication

Strategic thinking

Negotiation

Engineering background

Educación

M&E engineering discipline

Descripción del empleo

Location – Royston as operational base. Travel coverage London & Surrounding counties.

Company Benefits:

• Generous Monthly Car allowance
• 23 days holiday rising up to 26 plus BH
• Employee discounts via Reward Gateway
• Access to a virtual GP and access to a health & wellbeing app
• Training & Development

We are currently seeking a professional Hard Services Contract Manager. You will manage multi-discipline building services contract for a multi-site national blue-chip leisure services client and additional minor contracts as required. You will build strong relationships, maximising client satisfaction, and driving revenue growth across the account.

As a Hard Services Contract Manager, you will:

• Build and maintain strong relationships with clients, serving as their primary point of contact for all business-related matters.
• Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
• Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
• Collaborate with cross-functional teams, such as Operations and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.

Skills & Experience:

• Strong account management skills, with a proven track record of successfully managing accounts within Hard Services Facilities Management.
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long‑term relationships.
• Strategic thinking and problem‑solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
• From an M&E engineering discipline / or formal qualification
• Valid UK Driving Licence with access to own personal car
• Experience in working at corporate / Commercial locations

We’ll provide you with full training once you start and make sure that you have everything you need to do a great job. You will already have experience of working in a similar environment.

You will work 40 hours per week and you will have access to employee benefits that will be available to you as soon as you start which includes a monthly car allowance.

We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.

This role will be working for JCW, who are part of the Apleona Group