Hard Services Contract Manager

Apleona UK; St Andrews; On-site; GBP 29,000 - 48,000; Full time

Benefits offered by this job

Car allowance

Life assurance

Employee discounts

Cycle to work

Virtual GP access

Salary advances

Training & Development

Job summary

Apleona UK in Scotland seeks a Contract Manager to lead our FM Services contract, ensuring SLA compliance and safe, efficient service delivery across sites.

You will monitor subcontractors and internal labour, manage risks, draft and review agreements, and produce regular reports. This is a permanent, full-time role with a 40-hour week and travel between sites as required.

Qualifications

• UK Driving License – due to travel between sites.
• Can demonstrate an understanding of PPM and reactive maintenance.
• Computer literate – CAFM system.
• Technical experience of managing a multi-site Hard FM Contract.
• Experience managing a team of technicians.
• Experience of Sub-contractor and resource management.
• Ability to influence change where required.
• Flexibility to work extra hours where required.
• Having a trade background or qualification (IOSH) is not essential but highly advantageous.

Responsibilities

• Monitor, evaluate and control the use of sub-contractors and suppliers to ensure compliant delivery of PPM, Reactive and lifecycle services.
• Monitor, evaluate and control the performance of the Hard FM internal labour team for compliant delivery across services.
• Ensure all contractual and service level requirements are achieved for relevant service offerings.
• Draft, negotiate, execute, monitor compliance, manage risks, and maintain records to meet legal and commercial requirements.
• Negotiate terms, review documents, monitor performance, and coordinate with internal and external stakeholders.
• Organise/Coordinate and assist with compiling and producing monthly client reports, Lifecycle surveys and project reports.
• Attend meetings and training to keep knowledge up-to-date; include training, toolbox talks, reviews, etc.
• Provide specialist input across FM contracts, including assistance with bids/tenders when necessary.

Skills

Driving license

PPM knowledge

CAFM experience

Hard FM contract mgmt

Team management

Sub-contractor mgmt

Stakeholder liaison

Flexibility

IOSH advantage

Tools

CAFM system

Job description

Salary: up to £48,000

Job Type: Permanent, Full time, 40hrs per week, Monday – Friday

Some Benefits include

• Monthly car allowance of £450 per month


• Life assurance


• Employee discounts via Reward Gateway


• Cycle to work


• Access to a virtual GP and a health & wellbeing app


• Savings, loans and salary advances


• Training & Development

Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with a business-focused mind-set? If so then we have the role for you.

About the role

Working as a Contract Manager within our FM Services team you will ensure that the service provided to the client meets the contract SLA's, required specifications and is managed in a compliant and safe manner.

• To monitor, evaluate and control the use of sub-contractors and suppliers in the effective and compliant delivery of the PPM, Reactive and lifecycle services.


• To monitor, evaluate and control the performance of all of the Hard FM internal labour team to ensure we provide effective and compliant delivery of the PPM, Reactive and lifecycle services.


• To ensure that all contractual and service level requirements are achieved for relevant service offerings.


• Drafting, negotiating, executing, monitoring compliance, managing risks, and maintaining records — ensuring agreements meet legal, commercial, and organizational requirements.


• Key duties include negotiating terms, reviewing documents, monitoring performance, and coordinating with internal and external stakeholders.


• Organise/Coordinate and assist with the compiling and production of various reports including Monthly client reports, Lifecycle Condition Surveys and various other specific projects.


• Attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills & progression are maintained. This includes but is not limited to training, re-training, toolbox talks, 1:1’s, probation reviews etc.


• Provide specialist input as required across all FM contracts where appropriate, including assistance with Bids/Tenders when necessary.

Role Criteria

• UK Driving License – due to travel between sites.


• Can demonstrate an understanding of PPM and reactive maintenance


• Computer literate – experience in the use of a CAFM system.


• Technical experience of managing a multi-site Hard FM Contract.


• Experience managing a team of technicians.


• Experience of Sub-contractor and resource management.


• Ability to influence change where required.


• Flexibility to work extra hours where required.


• Having a trade background or qualification (IOSH) is not essential but highly advantageous.

We’ll make sure that you have everything you need to do a great job. You will already have experience gained in a similar role, in a demanding, fast paced environment. You will work 40 hours per week but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you start.

Apleona is an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.

Candidates should be aware that all our roles are subject to relevant PVG/DBS/Security checks either before or upon commencement of employment.

This role is working part of Morrisons Facilities Services, part of the Apleona Group.