Hard Services Contract Manager — National FM, Car Allowance

Apleona Hsg Facility Management; Watford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Car allowance

23 days holiday rising to 26 + BH

Employee discounts via Reward Gateway

Virtual GP and wellbeing app

Training & Development

Job summary

JCW, part of the Apleona Group, is seeking a professional Hard Services Contract Manager to oversee multi-discipline building services contracts for a national leisure client and additional minor contracts. You will build strong client relationships, drive revenue growth, and lead strategic account plans across multiple sites.

The role requires strong account management, excellent communication, and negotiation skills, with a UK driving licence and access to a car.

Qualifications

• Strong account management skills and track record in Hard Services Facilities Management.
• Excellent communication and interpersonal skills to engage with clients and build relationships.
• Strategic thinking and problem solving to drive growth.
• Strong negotiation and influencing skills for complex client relationships.
• From an M&E engineering discipline or formal qualification.
• Valid UK Driving Licence with access to own car.

Responsibilities

• Build and maintain strong client relationships, acting as primary contact for business matters.
• Develop and implement strategic account plans to achieve sales targets and grow the account.
• Conduct regular business reviews with clients to assess needs and provide solutions.
• Collaborate with Operations and customer support to ensure seamless delivery and customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximise revenue.
• Prepare and present reports on account performance, sales forecasts, and market insights.

Skills

Account management

Communication

Strategic thinking

Negotiation

Driving licence

Education

M&E engineering discipline / formal qualification

Job description

JCW, part of the Apleona Group, is seeking a professional Hard Services Contract Manager to oversee multi-discipline building services contracts for a national leisure client and additional minor contracts. You will build strong client relationships, drive revenue growth, and lead strategic account plans across multiple sites.

The role requires strong account management, excellent communication, and negotiation skills, with a UK driving licence and access to a car.