Hard Services Contract Manager — Multi-Site Accounts

Apleona UK; Bishop's Stortford; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Car allowance

Holiday allowance 23–26 days + BH

Employee discounts

Virtual GP & wellbeing app

Training & development

Job summary

JCW, part of the Apleona Group, seeks a Hard Services Contract Manager to oversee a multi-discipline building services contract for a national leisure client and additional minor contracts. You will build relationships, maximise client satisfaction, and drive revenue growth across the account.

Based in Royston as operational base, with travel coverage London and surrounding counties. We offer full training, 40 hours per week, and benefits including a monthly car allowance, holiday entitlement,

Qualifications

• Strong account management with a proven track record in hard services facilities management.
• Excellent communication and interpersonal skills to engage clients and build relationships.
• Strategic thinking and problem-solving to identify client challenges and drive growth.
• Negotiation skills to navigate complex client relationships and outcomes.
• From an M&E engineering discipline or formal qualification.

Responsibilities

• Build and maintain relationships with clients as the primary contact for business matters.
• Develop and implement strategic account plans to achieve sales targets and growth.
• Conduct regular business reviews to address needs and provide solutions.
• Collaborate with Operations and customer support to ensure seamless delivery and experience.
• Identify upselling/cross-selling opportunities within existing accounts to maximise revenue.
• Prepare and present reports on account performance, forecasts, and market insights.

Skills

Account management

Communication

Strategic thinking

Negotiation

Engineering background

Education

M&E engineering discipline

Job description

JCW, part of the Apleona Group, seeks a Hard Services Contract Manager to oversee a multi-discipline building services contract for a national leisure client and additional minor contracts. You will build relationships, maximise client satisfaction, and drive revenue growth across the account.

Based in Royston as operational base, with travel coverage London and surrounding counties. We offer full training, 40 hours per week, and benefits including a monthly car allowance, holiday entitlement,