Contract Manager ( Hard Services )

IWFM; England; On-site; GBP 65,000 - 70,000; Full time

Benefits offered by this job

Annual Bonus

Company Car

Car Allowance

Executive Benefits

Job summary

IWFM is seeking a Contract Manager (Hard FM) to oversee a portfolio of prestigious commercial properties across London, Berkshire and Hampshire. The role offers a £65,000–£70,000 salary, annual bonus, and a company car or car allowance, with executive benefits.

You will lead operational delivery and commercial performance, managing maintenance and projects while fostering strong client relationships and driving value for high-value buildings.

Qualifications

• Proven experience managing Hard Facilities Management contracts.
• Strong technical knowledge of HVAC and Building Services.
• Experience leading engineering teams and subcontractors.
• Excellent client relationship and stakeholder management skills.
• Commercial awareness with budgets, profitability and forecasting.
• Solid understanding of Health & Safety legislation.
• Experience delivering maintenance contracts and small works.
• Excellent communication and negotiation skills.
• Full UK driving licence.

Responsibilities

• Manage a portfolio of Hard FM contracts across commercial properties.
• Build long‑term relationships with key client stakeholders.
• Chair regular client review meetings.
• Lead planned and reactive maintenance delivery.
• Coordinate engineering and subcontractor teams.
• Manage project delivery from planning through to completion.
• Ensure contracts are delivered safely, on time and within budget.
• Monitor financial performance, profitability and WIP reporting.
• Produce contract forecasts and budget reports.
• Identify opportunities for additional works and service improvements.
• Prepare quotations and support tender submissions.
• Advise clients on compliance, asset lifecycle planning and building improvements.
• Coordinate Principal Contractor responsibilities where required.
• Ensure Health & Safety legislation and company policies are complied with.
• Collaborate with Maintenance, Projects and Account Management teams.

Skills

Hard FM contracts

HVAC knowledge

Engineering team leadership

Client relationship management

Budgeting & forecasting

Health & Safety compliance

Contract management

Commercial awareness

UK driving licence

Education

Professional qualifications in Building Services

Job description

Contract Manager (Hard FM) - ( Prestigious / Trophy End Client ) £65,000–£70,000 + Annual Bonus + Company Car/Car Allowance + Executive Benefits Lead Prestigious Commercial Contract with a Business That Values Your Expertise!!

Are you an experienced Hard Facilities Management professional looking for more than just another Contract Manager position?

Would you like to join a growing building services organisation where your technical expertise, commercial awareness and client relationship skills will genuinely influence the success of the business?

We're looking for an experienced Contract Manager to take ownership of a portfolio of prestigious commercial properties across London, Berkshire and Hampshire. This is an opportunity to become a trusted advisor to key clients, lead experienced engineering teams and help shape the long-term maintenance and improvement of high-value commercial buildings.

Whether you're currently managing Hard FM contracts or are ready to take the next step in your career, this role offers genuine autonomy, excellent support and clear opportunities for progression.

About the Company

Our client is an established and growing specialist in Hard Facilities Management and Building Services, delivering planned maintenance, reactive maintenance, lifecycle replacement projects and compliance services to commercial property clients throughout the South East.

Built on long-term client relationships and technical excellence, the business has developed an outstanding reputation for delivering reliable, high-quality engineering services while investing in both its people and its clientele.

Due to continued growth and increasing demand from new & existing customers, they are now looking to appoint an experienced Contract Manager to strengthen their leadership team.

Why join them?

This is far more than a traditional contract management role.

You’ll become the primary point of contact for an established portfolio of commercial clients, working alongside experienced Account Managers, Engineers and Project Teams to deliver exceptional service while helping clients plan the future of their buildings.

In return, you’ll benefit from:

• Competitive salary of £65,000–£70,000+ Neg depending on experience
• Annual performance‑related bonus
• Company car or generous car allowance
• Private healthcare
• Company pension
• Life assurance
• Generous annual leave
• Ongoing professional training and development
• Clear opportunities to progress into Senior Contract Management or Operations leadership
• Stable, long‑term commercial contracts
• Supportive senior leadership team
• Opportunity to influence business growth and client strategy

The Opportunity

You’ll manage a varied portfolio of Hard FM contracts across commercial buildings, taking responsibility for both operational delivery and commercial performance.

This role combines technical leadership, financial management and strategic client relationship development.

You’ll work closely with clients to understand their objectives, oversee engineering teams, coordinate maintenance and project works, identify opportunities to improve building performance and ensure contracts continue to deliver outstanding value.

If you enjoy solving problems, building relationships and making commercial decisions, you’ll thrive in this role.

Key Responsibilities

As Contract Manager you will:

• Manage a portfolio of Hard FM contracts across commercial properties
• Build long‑term relationships with key client stakeholders
• Chair regular client review meetings
• Lead planned and reactive maintenance delivery
• Coordinate engineering and specialist subcontractor teams
• Manage project delivery from planning through to completion
• Ensure contracts are delivered safely, on time and within budget
• Monitor financial performance, profitability and WIP reporting
• Produce contract forecasts and budget reports
• Identify opportunities for additional works and service improvements
• Prepare quotations and support tender submissions
• Advise clients on compliance, asset lifecycle planning and building improvements
• Coordinate Principal Contractor responsibilities where required
• Ensure all Health & Safety legislation and company policies are fully complied with
• Work collaboratively with Maintenance, Projects and Account Management teams to ensure exceptional service delivery

What they're looking for

To succeed in this role you’ll ideally have:

• Proven experience managing Hard Facilities Management contracts
• Strong technical knowledge of commercial HVAC and Building Services
• Experience managing engineering teams and subcontractors
• Excellent client relationship and stakeholder management skills
• Commercial awareness with responsibility for budgets, profitability and forecasting
• Strong understanding of Health & Safety legislation
• Experience delivering maintenance contracts and small works projects
• Excellent communication and negotiation skills
• Strong organisational and problem‑solving abilities
• Full UK driving licence
• Professional qualifications such as IOSH, NEBOSH, HNC/HND, SMSTS or recognised Building Services qualifications would be advantageous but are not essential.

Who Will Enjoy This Role?

This opportunity would suit someone who:

• Enjoys taking ownership and making decisions
• Wants greater autonomy than their current role offers
• Is passionate about delivering exceptional customer service
• Enjoys solving technical and operational challenges
• Likes balancing engineering, commercial and client management responsibilities
• Wants to work for a growing business where ideas are welcomed and recognised

What Success Looks Like

During your first 12 months you will:

• Build trusted relationships with your client portfolio
• Successfully manage multiple Hard FM contracts
• Deliver maintenance and project works safely and profitably
• Improve client satisfaction and contract performance
• Identify new commercial opportunities across existing accounts
• Become the trusted advisor clients rely upon for the management of their buildings

Location & Travel

This role is based from West London and covers commercial client sites across London, Berkshire and Hampshire.

Travel between client sites forms part of the role, with flexibility to work from home when operationally appropriate.

Ready for your next challenge?

If you’re an experienced Hard FM Contract Manager looking for a role where your expertise will be recognised, your ideas will be valued and your career can continue to develop, we’d love to hear from you.

Whether you’re actively seeking a new opportunity or simply open to exploring what’s available, we’d welcome a confidential conversation.

Candidates serving notice periods are encouraged to apply.

Apply today and take the next step in your Hard Facilities Management career.