Hard Services Contract Manager - Royston

Apleona Hsg Facility Management; Watford; Sur place; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Car allowance

23 days holiday rising to 26 + BH

Employee discounts via Reward Gateway

Virtual GP and wellbeing app

Training & Development

Résumé du poste

JCW, part of the Apleona Group, is seeking a professional Hard Services Contract Manager to oversee multi-discipline building services contracts for a national leisure client and additional minor contracts. You will build strong client relationships, drive revenue growth, and lead strategic account plans across multiple sites.

The role requires strong account management, excellent communication, and negotiation skills, with a UK driving licence and access to a car.

Qualifications

• Strong account management skills and track record in Hard Services Facilities Management.
• Excellent communication and interpersonal skills to engage with clients and build relationships.
• Strategic thinking and problem solving to drive growth.
• Strong negotiation and influencing skills for complex client relationships.
• From an M&E engineering discipline or formal qualification.
• Valid UK Driving Licence with access to own car.

Responsabilités

• Build and maintain strong client relationships, acting as primary contact for business matters.
• Develop and implement strategic account plans to achieve sales targets and grow the account.
• Conduct regular business reviews with clients to assess needs and provide solutions.
• Collaborate with Operations and customer support to ensure seamless delivery and customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximise revenue.
• Prepare and present reports on account performance, sales forecasts, and market insights.

Connaissances

Account management

Communication

Strategic thinking

Negotiation

Driving licence

Formation

M&E engineering discipline / formal qualification

Description du poste

Hard Services Contract Manager

Location – Royston as operational base. Travel coverage London & Surrounding counties.

Hours – 40 hours per week

Company Benefits:

• Generous Monthly Car allowance
• 23 days holiday rising up to 26 plus BH
• Employee discounts via Reward Gateway
• Access to a virtual GP and access to a health & wellbeing app
• Training & Development

We are currently seeking a professional Hard Services Contract Manager. You will manage multi-discipline building services contract for a multi-site national blue-chip leisure services client and additional minor contracts as required. You will build strong relationships, maximising client satisfaction, and driving revenue growth across the account.

As a Hard Services Contract Manager, you will:

• Build and maintain strong relationships with clients, serving as their primary point of contact for all business-related matters.
• Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
• Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
• Collaborate with cross-functional teams, such as Operations and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.

Skills & Experience:

• Strong account management skills, with a proven track record of successfully managing accounts within Hard Services Facilities Management.
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships.
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
• From an M&E engineering discipline / or formal qualification
• Valid UK Driving Licence with access to own personal car

Desirable:

• Experience in working at corporate / Commercial locations

We'll provide you with full training once you start and make sure that you have everything you need to do a great job. You will already have experience of working in a similar environment.

You will work 40 hours per week and you will have access to employee benefits that will be available to you as soon as you start which includes a monthly car allowance.

We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.

This role will be working for JCW, who are part of the Apleona Group