Contract Manager

CBW Staffing Solutions Limited; Greater London; In loco; GBP 77.000 - 94.000; Tempo pieno

Descrizione del lavoro

CBW Staffing Solutions Limited in West London is seeking an experienced Contract Manager to lead the hard FM delivery across a small portfolio of prestigious commercial buildings, maintaining a visible on-site presence.

You will manage the on-site team, oversee maintenance and compliance, drive KPIs and client relationships, and ensure safe, high-quality service while controlling budgets and P&L.

Competenze

• Recognised electrical or mechanical engineering qualification.
• Experience managing Hard FM services in large commercial buildings or multi-building estates.
• Proven experience leading engineering teams, supervisors and subcontractors.
• Strong knowledge of building services and maintenance; KPI/SLA management.

Mansioni

• Lead on-site engineering, supervisory and administrative teams across the portfolio.
• Oversee planned preventive and reactive maintenance to ensure high service delivery.
• Manage contract KPIs, SLAs, budgets and P&L; report on performance.
• Maintain client relationships with a visible on-site presence and regular meetings.
• Coordinate safety, health and environmental compliance for the contract.
• Plan and coordinate shutdowns, major maintenance activities and complex projects.
• Provide guidance to staff and support recruitment and development.
• Ensure quality procedures and continuous improvement across the portfolio.

Conoscenze

Electrical eng qualification

Hard FM experience

Leadership of teams

Formazione

City & Guilds / HNC / HND or equivalent

Descrizione del lavoro

Contract Manager – FM Service Provider – West London – £85,000 per annum

Are you an experienced Hard Services Contract Manager looking to take ownership of a high-profile commercial portfolio in West London?

CBW is recruiting for an experienced Contract Manager to join a leading FM service provider, taking responsibility for the hard FM delivery across a small portfolio of prestigious commercial buildings in West London, all located within easy walking distance of one another. The successful candidate will lead a dedicated on-site team consisting of engineers, supervisors and administrative support, taking overall responsibility for engineering performance, compliance, client relationships, financial management and the day-to-day delivery of the contract. With multiple buildings, a busy commercial environment and a highly professional client base, this role would suit an established Contract Manager who enjoys being visible on site, technically involved and commercially accountable, while developing a strong relationship with the client.

Hours of Work

Monday to Friday – 08:00 to 17:00

Key Duties & Responsibilities

• - Report directly to the Operations Manager and take overall responsibility for the day-to-day delivery of the contract.
• - Lead and manage the on-site engineering, supervisory and administrative teams across the portfolio.
• - Oversee all planned preventative and reactive maintenance, ensuring high standards of service delivery across each building.
• - Manage contract KPIs and SLAs, ensuring performance targets are consistently achieved.
• - Act as a key point of contact for the client, developing strong relationships and maintaining a visible presence across the portfolio.
• - Take ownership of health, safety, environmental and statutory compliance across the contract.
• - Plan and coordinate building shutdowns, major maintenance activities and complex client projects.
• - Manage specialist subcontractors and ensure works are completed safely and to the required standard.
• - Oversee and maintain the permit-to-work system.
• - Provide technical guidance and support to supervisors, engineers and the client.
• - Lead recruitment, onboarding, development and performance management of the site team.
• - Conduct annual appraisals and support the continued development of team members.
• - Manage contract reporting and provide clear updates on operational and technical performance.
• - Maintain responsibility for budgets, P&L and overall financial performance.
• - Identify opportunities for additional works and contract growth while continuing to improve the client experience.
• - Attend and lead client meetings, providing operational, technical and commercial updates.
• - Ensure company quality procedures and standards are maintained throughout the contract.

Requirements

• - Recognised Electrical or Mechanical engineering qualification – City & Guilds, HNC, HND or equivalent/higher.
• - Previous experience managing Hard FM services within a large commercial building or multi-building estate.
• - Proven experience managing engineering teams, supervisors and specialist subcontractors.
• - Strong technical knowledge of commercial building services and maintenance.
• - Previous responsibility for KPIs, SLAs, compliance, budgets and P&L.
• - Strong client-facing skills with the confidence to build relationships with senior stakeholders.
• - Excellent leadership, communication and organisational skills.
• - Ability to manage and prioritise a varied and demanding workload.

This is a fantastic opportunity for an experienced Contract Manager to take ownership of a prestigious West London commercial portfolio, leading an established engineering operation within a modern and fast-paced environment.