Halo ITSM Consultant — Hybrid, Global Impact

Global Technology Solutions Ltd; Reading; Hybrid; GBP 70,000 - 85,000; Full time

Job summary

Global Technology Solutions Ltd is seeking an experienced HaloITSM Consultant to own the full consultancy lifecycle from discovery through design, configuration and deployment. You will drive continual service improvement and translate complex requirements into scalable HaloITSM solutions that boost operational performance, user experience and reporting capabilities.

The role requires hands-on HaloITSM implementation experience, ITIL knowledge, and strong client-facing skills to manage

Qualifications

• Proven hands-on experience implementing HaloITSM in enterprise or client-facing environments.
• Solid knowledge of ITSM processes and ITIL principles.
• Experience with HaloITSM workflows, service catalogs, automation, reporting and integrations.
• Excellent communication, facilitation and stakeholder engagement skills.
• HaloITSM and ITIL certifications and a relevant degree are desirable.

Responsibilities

• Lead client discovery workshops and design HaloITSM solutions.
• ConfigureHaloITSM workflows, service catalogs, SLAs, forms and dashboards.
• Coordinate testing (UAT), risk management and training for admins and users.
• Collaborate with project teams and client stakeholders to ensure quality delivery.

Skills

HaloITSM

ITIL

Stakeholder management

Client-facing

ITSM configurations

Education

ITIL certification

HaloITSM certification

Relevant degree

Job description

Global Technology Solutions Ltd is seeking an experienced HaloITSM Consultant to own the full consultancy lifecycle from discovery through design, configuration and deployment. You will drive continual service improvement and translate complex requirements into scalable HaloITSM solutions that boost operational performance, user experience and reporting capabilities.

The role requires hands-on HaloITSM implementation experience, ITIL knowledge, and strong client-facing skills to manage