Halo ITSM Consultant - UK Hybrid

Global Technology Solutions Ltd; Reading; Hybrid; GBP 70,000 - 85,000; Full time

Job summary

Global Technology Solutions Ltd is seeking an experienced HaloITSM Consultant to own the full consultancy lifecycle from discovery through design, configuration and deployment. You will drive continual service improvement and translate complex requirements into scalable HaloITSM solutions that boost operational performance, user experience and reporting capabilities.

The role requires hands-on HaloITSM implementation experience, ITIL knowledge, and strong client-facing skills to manage

Qualifications

• Proven hands-on experience implementing HaloITSM in enterprise or client-facing environments.
• Solid knowledge of ITSM processes and ITIL principles.
• Experience with HaloITSM workflows, service catalogs, automation, reporting and integrations.
• Excellent communication, facilitation and stakeholder engagement skills.
• HaloITSM and ITIL certifications and a relevant degree are desirable.

Responsibilities

• Lead client discovery workshops and design HaloITSM solutions.
• ConfigureHaloITSM workflows, service catalogs, SLAs, forms and dashboards.
• Coordinate testing (UAT), risk management and training for admins and users.
• Collaborate with project teams and client stakeholders to ensure quality delivery.

Skills

HaloITSM

ITIL

Stakeholder management

Client-facing

ITSM configurations

Education

ITIL certification

HaloITSM certification

Relevant degree

Job description

Halo ITSM Consultant

• Role Type: Permanent


• Location: Reading - UK Hybrid


• Salary: 70,000 GBP - 85,000 GBP per annum (Dependent on experience) + Benefits

Role Overview

We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. In this client-facing role, you will take ownership of the full consultancy lifecycle-from discovery and solution design through configuration, testing, deployment, and continual service improvement.

You will translate complex business requirements into scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities.

Key Responsibilities

• Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs.


• Configuration & Implementation: Configure HaloITSM workflows, service catalogues, SLAs, forms, roles, permissions, and dashboards. Support third-party integrations and data migrations.


• Delivery & Training: Oversee testing phases (UAT, defect resolution), manage project risks/deliverables, and deliver comprehensive administrator and end-user training.


• Stakeholder Management: Collaborate closely with project teams, technical specialists, and client stakeholders to maintain high-quality delivery standards.

Experience & Skills Required

• Proven hands-on experience implementing, configuring, or supporting HaloITSM in enterprise or client-facing environments.


• Strong working knowledge of IT Service Management (ITSM) processes and ITIL principles.


• Practical expertise with workflows, service catalogues, automation, reporting, and integrations.


• Excellent communication, facilitation, and stakeholder engagement skills.


• Desirable: HaloITSM certifications, ITIL certifications, and a relevant degree (or equivalent professional experience).