Halo Consultant

VIQU Limited; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Halo certification support

Mentorship by senior consultants

Job summary

Boutique AI Operations Consultancy in the UK is seeking a Halo Consultant to own engagements from discovery through to live Halo deployment. You will lead service operations deliverables within a fast-moving team, shaping processes and ensuring client-ready configurations.

You will design ITSM workflows, configure integrations, and mentor client teams while working with senior colleagues and certification support.

Qualifications

• Experience with Halo ITSM platform.
• Strong ITIL-based or practical ITSM knowledge.
• Client-facing experience in workshops and stakeholder meetings.
• Comfort with integrations, data migration and platform handover.

Responsibilities

• Deliver Halo implementations end to end, from discovery to go-live.
• Configure workflows, SLAs, ticket types, automations, portals and reports.
• Shape ITSM processes grounded in ITIL and client operations.
• Build integrations between Halo and monitoring, observability tools and event management.
• Run training and handover so clients can operate independently.
• Be the trusted technical voice from service desk to senior sponsors.

Skills

Halo ITSM

APIs & Integrations

Stakeholder management

Education

ITIL Foundation

Tools

APIs/Integrations

Job description

Halo Consultant - Chance to Grow

Boutique AI Operations Consultancy | UK, Remote with occasional client site

You already know your way around Halo. What you have not had yet is the room to go properly deep on it.

This is that role. A specialist consultancy in Service Operations, AIOps and Observability is growing its Halo practice, and they are hiring someone with real potential rather than someone who has already done it all. You will own client work from day one, with senior people around you and certification behind you, and you will grow into the consultant everyone calls when a Halo implementation gets difficult.

About the Client

A boutique consultancy working exclusively in Service Operations, AIOps and Observability across the UK and Europe. They help enterprises move from firefighting IT operations to something far more autonomous, combining strategic design with hands-on delivery across ITSM, ITOM, monitoring and event management.

They are an accredited Halo partner and work deep in the leading AIOps and observability ecosystems. Small, sharp, and genuinely well regarded in a niche that is growing fast.

The Role

You will be the person clients trust to get Halo right. Running discovery with the customer, designing service management processes that fit how their teams actually work, then configuring and delivering the platform yourself.

Hands-on consulting, not advisory. You own engagements end to end, from first workshop through to a live platform the client can confidently run on their own. The scope you take on grows as your depth does.

What You'll Do

• Deliver Halo implementations end to end, from discovery and process design through to configuration, data migration and go-live
• Configure workflows, SLAs, ticket types, automations, portals and reporting around each client's operating model
• Shape ITSM processes with clients, grounded in ITIL but built around how their teams really operate
• Build integrations between Halo and the wider toolchain, including monitoring, event management and observability platforms
• Run training and handover so client teams are genuinely capable of owning the platform afterwards
• Be the technical voice clients trust, from service desk leads through to senior sponsors

What You'll Need

• Exposure to Halo ITSM - you do not need years of it, but you need to have worked with the platform
• Solid ITSM process knowledge, with ITIL foundation or equivalent practical grounding
• Client-facing confidence, comfortable in a workshop and in front of stakeholders
• Comfort with integrations, APIs and data migration
• Someone who owns outcomes rather than tickets, and thrives with autonomy in a small fast-moving team
• Real appetite to learn, because both the platform depth and the wider AIOps side open up here

Nice to Have

• Halo certifications, or a clear intention to get them
• Experience with other ITSM platforms such as ServiceNow, Jira Service Management, Ivanti or Cherwell
• Exposure to AIOps, observability or event management tooling
• Consultancy or MSP background

The Growth Part

This is a deliberate investment hire, and the development side of it is the whole point.

• Halo certification and training fully supported through their partner status
• Direct access to senior consultants and to the founder, so you learn from people doing the work
• Exposure across the wider practice, including AIOps, observability and event management, so you build breadth alongside Halo depth
• Real ownership early, wi