Gym Operations & Member Experience Lead

JD Gyms; Wirral; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Gyms is seeking an Assistant General Manager to support daily club operations, working with the General Manager to uphold high standards and drive membership and commercial success. You will lead and coach a team, ensuring exceptional member experiences and a safe, welcoming environment across the club.

The role emphasizes effective leadership, staff development and collaboration to maintain brand standards, deliver strong performance, and contribute to the growth of the business within a

Qualifications

• Experience leading and developing colleagues in leisure or customer-focused settings.
• Proven commitment to delivering excellent member service and leadership.
• Level 2 Gym Instructor qualification required.

Responsibilities

• Adhere to Health and Safety Employee Policy and Company Procedures Handbook.
• Recruit and manage a team of Fitness Coaches and General Assistants to cover daily operations.
• Drive membership, revenue and commercial targets and uphold cleanliness standards.

Skills

Leadership experience

Customer service

Coach and develop colleagues

Level 2 Gym Instructor

Membership growth

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking an Assistant General Manager to support daily club operations, working with the General Manager to uphold high standards and drive membership and commercial success. You will lead and coach a team, ensuring exceptional member experiences and a safe, welcoming environment across the club.

The role emphasizes effective leadership, staff development and collaboration to maintain brand standards, deliver strong performance, and contribute to the growth of the business within a