Gym General Manager: Lead Growth & Member Experience

JD Sports Fashion PLC; England; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Gyms is seeking a General Manager to lead the club's daily operations, drive member satisfaction and deliver commercial results across the site. You will manage a team of Fitness Coaches and General Assistants, maintain high health and safety standards and ensure an outstanding member experience in a welcoming environment.

With a proven track record in leading leisure or customer-focused teams, you will actively drive membership growth, local marketing initiatives and performance, while

Qualifications

• Experience leading teams and managing operations in leisure, fitness, or customer-focused settings.
• Strong commitment to delivering excellent member service.
• Track record of contributing to membership growth and commercial performance.
• Experience recruiting, developing, and coaching colleagues.

Responsibilities

• Lead daily operations to deliver high standards of safety and service.
• Recruit, supervise and develop Fitness Coaches and General Assistants.
• Drive membership growth and achieve sales targets.
• Ensure cleanliness and excellent member experience.

Skills

Team leadership

Operations management

Customer service

Sales growth

Staff development

Job description

JD Gyms is seeking a General Manager to lead the club's daily operations, drive member satisfaction and deliver commercial results across the site. You will manage a team of Fitness Coaches and General Assistants, maintain high health and safety standards and ensure an outstanding member experience in a welcoming environment.

With a proven track record in leading leisure or customer-focused teams, you will actively drive membership growth, local marketing initiatives and performance, while