Club General Manager: Lead Growth & Member Experience

JDGYMS; Basingstoke; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Staff discount

Job summary

JD Gyms is seeking a General Manager to lead a busy gym club, driving operational excellence, membership growth and a premium member experience. You will coach a team of Fitness Coaches and General Assistants, uphold health & safety standards, and deliver strong commercial results.

You will inspire a positive, inclusive club culture, manage day-to-day operations, and ensure service levels meet brand standards across all areas of the facility.

Qualifications

• Proven leadership experience in a service-driven environment (fitness/leisure preferred).
• Strong people management and coaching capability.
• Track record of driving customer satisfaction and commercial performance.

Responsibilities

• Lead and motivate the club team to deliver outstanding member experiences.
• Conduct regular safety and compliance checks across the facility.
• Recruit, coach and manage Fitness Coaches and General Assistants to ensure daily operations.
• Hold regular team meetings to develop staff and communicate goals.
• Drive sales and membership growth, and maximise secondary revenue opportunities.
• Ensure cleanliness and high standards across the gym facilities and equipment.
• Oversee banking processes to minimise wastage and maximise profit.
• Ensure uniform standards and professional appearance across the team.

Skills

Leadership

Team management

Operations management

Customer service

Job description

JD Gyms is seeking a General Manager to lead a busy gym club, driving operational excellence, membership growth and a premium member experience. You will coach a team of Fitness Coaches and General Assistants, uphold health & safety standards, and deliver strong commercial results.

You will inspire a positive, inclusive club culture, manage day-to-day operations, and ensure service levels meet brand standards across all areas of the facility.